Mahesh Perera
Dhonakulhi Island,Maldives
Summary
Friendly hotel reception professional with background in hospitality. Highly organised with great multitasking abilities to manage busy front-of-house services. Passionate and enthusiastic to deliver first-class customer care.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work history
Front Office Supervisor cum Acting Duty Manager
Hideaway Resort & Spa Maldives
Dhonakulhi Island, Maldives
09.2024 - Current
- Room inventory management - Check & block for 7 days in advance to avoid overbookings.
- Drafted detailed reports on daily operations, aiding senior management in decision-making process.
- Conducted training sessions for new employees, enhancing team competence.
- Directed staff schedules and rosters, optimizing workforce efficiency.
- Micros inventory update / Wedding arrangement / FAM Trip & show villas / Check all availability & blocks and update.
- Compiled reports on front office activities for senior management review.
- Verified identification and payment methods upon check-in for security purposes.
- Conducted individual appraisals, set KPI targets, and devised professional development plans to improve staff performance.
Guest service agent
Anantara Downtown Dubai
Dubai
08.2022 - 08.2024
- Welcoming guests as they arrive and checking them into their rooms.
- Providing information about hotel amenities, local attractions, and restaurants.
- Upselling hotel services and amenities to guests.
- Processing payments and maintaining accurate guest records.
- Prepared customer bills and processed payments upon check out. ( OPERA PMS ).
- Managed hotel reservations for optimal room occupancy.
Front Office Team Leader
Saman Villas
Bentota, Sri Lanka
09.2020 - 07.2022
- Greeted guests and facilitated check-in and check-out procedures.
- Greeted customers warmly, aiming to provide positive, smooth check-in experiences.
- Scheduled and made reservations for guests using hotel and management software.
- Managed guest bookings and enquiries accurately and efficiently for continued customer satisfaction.
- Kept reservations systems up-to-date for clear availability management.
Guest Service Agent
Intercontinental Hotel
Abu Dhabi
01.2020 - 08.2020
- Handle cash, Credit cards, Direct bills, request properly.
- Completes guest check – out procedures.
- Handle paid – outs.
- Makes discount adjustments.
- Maintains a track of all high balance guest.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
Senior Receptionist
Occidental Eden Resort & Spa
Beruwala, Sri Lanka
12.2018 - 12.2019
- Report to the front office in uniform at the time the shift begins.
- Develops detailed knowledge about the hotel's service, staff and hours of operation.
- Register guest and assign rooms, accommodate special requests, wherever possible .Assist in pre-registration and blocking of reservations when necessary.
- ·Handles guest's check-ins (VIP, Repeat guest's, Honeymoon, Anniversary, Birthday, and Check-outs efficiently and in a friendly, professional manner.
- Assist and conduct training to newly staff, making sure they're following resorts standard.
Guest Service Agent
AVANI Kalutara Resort
12.2017 - 12.2018
- Uses proper telephone techniques and etiquette.
- Understands and use proper mail, package and message handling procedures.
- Handles safe deposit boxes according to the hotel's procedures.
- Promptly notifies the house keeping of all check-outs, inform late check-outs, early check-ins, special requests and day rooms.
- Keeps up to date on room rates, packages and discounts, knows how to handle each as well as how each relates to other departments.
- Possesses thorough knowledge of credit and cashing policies.
Receptionist
Hotel Sumadai
Beruwala, Sri Lanka
09.2014 - 04.2017
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
- Utilized multi-line telephone system to manage incoming calls effectively.
- Served as the initial point of contact for guests, providing warm greetings and helpful assistance upon arrival.
Education
Diploma - Front Office Operation
Sri Lanka Institute Of Tourism & Hotel Management
Sri Lanka 01.2017 - 12.2017
Skills
- Extensive working knowledge of hotel service and facilities
- Ability to communicate efficiently and in a warm and positive manner
- Possess excellent interpersonal and front office management skills
- Good supervisory skills and has the ability to handle multiple tasks
- Customer Service and Relationship Skills
- Honest and sincere in dealing with customer and colleagues
- Multitasking
- Payment Processing
- Room allocation expertise
- Actions prioritising
Languages
English
Fluent
Hindi
Elementary
Accomplishments
- " Pride Of Eden" Employee of the Month from the month of March 2019.
- EDEN Kite competition 02nd Runner-up 2109.
- LQA Star Employee Awarded 12th of May 2024 (Anantara Downtown Dubai Hotel)
DECLARATION
I certify that the above are true and correct to the best of my knowledge and ability. If given a chance to serve you. I assure you that I will execute my duties for the total satisfaction of my superiors.
..............................................................
H.M.P GUNARATHNA
Timeline
Front Office Supervisor cum Acting Duty Manager
Hideaway Resort & Spa Maldives
09.2024 - Current
Guest service agent
Anantara Downtown Dubai
08.2022 - 08.2024
Front Office Team Leader
Saman Villas
09.2020 - 07.2022
Guest Service Agent
Intercontinental Hotel
01.2020 - 08.2020
Senior Receptionist
Occidental Eden Resort & Spa
12.2018 - 12.2019
Guest Service Agent
AVANI Kalutara Resort
12.2017 - 12.2018
Diploma - Front Office Operation
Sri Lanka Institute Of Tourism & Hotel Management
01.2017 - 12.2017
Receptionist
Hotel Sumadai
09.2014 - 04.2017