Luh Sonia Widiantari
Receptionist
Bali,Indonesia
Summary
Dynamic and dedicated Guest Service Agent with experience in the hospitality industry. Known for providing exceptional customer service and creating memorable guest experiences. Strong communicator with a knack for problem solving and a passion for anticipating guests' needs. Proficient in managing reservations, handling inquiries, and collaborating with team members to ensure seamless operations.
Overview
7
7
years of professional experience
Work History
Island Hostess
Royal Island Resort & Spa
03.2024 - 01.2025
- Guest Check-In/Check-Out : Facilitate smooth check-in and check-out processes, ensuring all guest information is accurate and up to date.
- Guest Welcome : Greet guests upon arrival at the villa and provide a warm introduction to the property and its amenities.
- Personalized Service : Anticipate and fulfill guest needs, offering assistance with reservations, dining options, and local attractions.
- Concierge Services : Arrange activities, special requests, ensuring all details are handled seamlessly.
- Room Allocation : Blocking the arrival room, allocating room based on their special request
- Handling Cashier : Posting room payment, handling payment by cash and card, preparing billing and closing shift cashier
- Feedback Collection : Solicit guest feedback to enhance service quality and report any issues to management.
Guest Service Agent
Royal Island Resort & Spa
03.2023 - 03.2024
- Guest Check-In/Check-Out : Facilitate smooth check-in and check-out processes, ensuring all guest information is accurate and up to date.
- Customer Service : Address guest inquiries, concerns, and requests in a professional and friendly manner, resolving issues promptly to enhance guest satisfaction.
- Information Provider : Offer information about resort amenities, services, local attractions, and activities to enhance the guest experience.
- Communication : Collaborate with other departments (housekeeping, maintenance, food and beverage) to ensure guest needs are met seamlessly.
- Handling Payments: Process guest payments, manage cash and credit transactions, and maintain accurate financial records.
- Reporting: Communicate guest feedback and any operational issues to management to improve service quality.
Front Desk Agent
Tribe Bali Kuta Beach
11.2022 - 01.2023
- Handling guest check in and check out
- Greet guests as they arrive, offer assistance with luggage if needed, and check them into the hotel using the front desk system.
- Coordinate with housekeeping and maintenance to ensure guest room readiness.
- Provide exceptional customer service by answering questions, offering information about the hotel’s amenities, and services.
- Process payments (cash, credit cards, etc.) and provide receipts.
Cashier
PT. Pasarame Bali Makmur
11.2021 - 11.2022
- Transaction Management : Accurately process cash, credit, and debit transactions using the cash register and point-of-sale (POS) system.
- Customer Service : Greet customers warmly, assist with inquiries, and resolve any issues or concerns related to purchases.
- Sales Assistance : Provide information about products, promotions, and store policies to enhance the shopping experience.
- Cash Handling : Maintain an accurate cash drawer, perform regular cash counts, and ensure compliance with cash handling procedures.
- Product Knowledge : Stay informed about store inventory and promotions to effectively assist customers.
Front Desk Agent Trainee
Four Points by Sheraton Bali Ungasan
01.2021 - 07.2021
- Handling guest check in and check out
- Greet guests as they arrive, offer assistance with luggage if needed, and check them into the hotel using the front desk system.
- Coordinate with housekeeping and maintenance to ensure guest room readiness.
- Provide exceptional customer service by answering questions, offering information about the hotel’s amenities, and services.
- Process payments (cash, credit cards, etc.) and provide receipts.
Reservation Trainee
Park Regis Kuta
04.2018 - 08.2018
- Learn to manage online booking platforms and reservations systems.
- Help with the preparation of booking confirmations and pre-arrival communications.
- Answer customer inquiries via phone, email, or chat regarding reservations, room availability, rates, and services.
- Assist guests with modifying or updating their reservations and address any concerns they may have.
Education
Diploma III - Tourism And Hospitality
Politeknik Negeri Bali
Jimbaran, South Kuta, Bali, Indonesia 04.2001 -
Skills
Customer service
Effective multitasking
Complaint handling
Guest engagement
Phone etiquette
Honors and Awards
1. Island Hostess - Royal Island Resort and Spa
- The Outstanding Employee of the Month on August 2024
- 3rd Runner Up of Guest Pick of the Month on June 2024
- The Outstanding Employee of the Month on May 2024
2. Guest Service Agent - Royal Island Resort and Spa
- The Outstanding Employee of the Month on October 2023
Timeline
Island Hostess
Royal Island Resort & Spa
03.2024 - 01.2025
Guest Service Agent
Royal Island Resort & Spa
03.2023 - 03.2024
Front Desk Agent
Tribe Bali Kuta Beach
11.2022 - 01.2023
Cashier
PT. Pasarame Bali Makmur
11.2021 - 11.2022
Front Desk Agent Trainee
Four Points by Sheraton Bali Ungasan
01.2021 - 07.2021
Reservation Trainee
Park Regis Kuta
04.2018 - 08.2018
Diploma III - Tourism And Hospitality
Politeknik Negeri Bali
04.2001 -
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