Laltu Roy
HALDIA,India
Summary
Experienced Housekeeper with 6+ years of success in the hotel industry, providing exceptional cleaning and maintenance services to guests. Strong attention to detail and commitment to ensuring hotel rooms and common areas are kept to a high standard. Ability to manage time efficiently and prioritize tasks to meet the demands of the hotel. Adept at using cleaning equipment and products, and following health and safety protocols. Proven track record of providing excellent customer service, ensuring guests have a positive experience. Seeking a new opportunity to utilize my skills and experience in a dynamic and fast-paced environment.
Overview
9
9
years of professional experience
Work History
Villa attendant
Oblu nature helengeli resort atmosphere
Male, Male
02.2024 - Current
- Provided exceptional guest service at a premier Maldives resort.
- Maintained cleanliness and organization in public areas and guest spaces.
- Assisted guests with inquiries, ensuring a memorable stay experience.
Room attendant
W GOA (MARRIOTT INTERNATAIONL)
Goa, India
01.2021 - Current
- Train housekeepers on cleaning and maintenance tasks
- Oversee staff on a daily basis
- Check rooms and common areas, including stairways and lounge areas, for cleanliness
- Schedule shifts and arrange for replacements in cases of absence
- Establish and educate staff on cleanliness, tidiness, and hygiene standards
- Motivate team members and resolve any issues that occur on the job
- Respond to customer complaints and special requests
- Monitor and replenish cleaning products stock including floor cleaner, bleach, and rubber gloves
- Participate in large cleaning projects as required
- Ensure compliance with safety and sanitation policies in all areas
- On-the-job experience.
- Hands-on experience in performing various hotel tasks and responsibilities.
- Knowledge of hotel operations.
- Understanding of the various departments, their functions, and the interdependence between them.
- Customer service skills.
- Opportunity to interact with guests and learn how to provide excellent customer service.
Room attendant
TAJ HOLIDAY VILLAGE REASORT GOA
GOA, India
11.2016 - 11.2020
- Guest Room Cleaning and Preparation:
- Cleaning and sanitizing guest rooms according to established standards.
- Making beds, changing linens, and ensuring a tidy appearance.
- Restocking amenities such as toiletries, towels, and linens.
- Checking and replenishing minibars if applicable.
- Public Area Cleaning:
- Cleaning and maintaining common areas, including lobbies, hallways, elevators, and lounges.
- Vacuuming carpets, dusting surfaces, and keeping high-traffic areas presentable.
- Bathroom Care:
- Cleaning and sanitizing bathroom fixtures, including toilets, sinks, showers, and bathtubs.
- Replenishing bathroom amenities and towels.
- Laundry Management:
- Collecting, sorting, and laundering linens, towels, and other textiles.
- Ensuring proper storage and organization of clean and dirty linens.
- Trash Disposal:
- Emptying trash bins in guest rooms and public areas.
- Properly disposing of waste materials according to hygiene and environmental guidelines.
- Maintenance Reporting:
- Identifying and reporting maintenance or repair issues in guest rooms and public areas to the appropriate department.
- Room Setup and Turnover:
- Assisting with setting up guest rooms for new arrivals.
- Ensuring a quick and efficient turnover process for departing and arriving guests.
- Lost and Found:
- Collecting and storing lost and found items and coordinating their return to guests.
- Inventory Management:
- Keeping track of cleaning supplies, amenities, and linens to ensure availability.
- Ordering supplies as needed to maintain stock levels.
- Adhering to Health and Safety Standards:
- Using cleaning chemicals and equipment properly to ensure safety for both staff and guests.
- Following established hygiene and safety protocols.
- Team Collaboration:
- Working collaboratively with other members of the housekeeping team to efficiently manage cleaning tasks and schedules.
- Customer Service:
- Interacting with guests in a courteous and helpful manner, addressing their needs and inquiries.
- Shift Documentation:
- Maintaining accurate records of rooms cleaned, tasks completed, and supplies used during each shift.
- Flexibility:
- Adapting to changes in occupancy and guest needs by adjusting cleaning priorities and schedules.
Education
12th -
WEST BENGAL Examination Board
HALDIA, India10th -
WEST BENGALSchool Examination Board
HALDIA, IndiaDIPLOMA IN HOTEL MANAGEMENT AND CATERING SCIENCE -
THE MINISTRY OF TOURISM, GOVERNMENT OF INDIA
GOA, IndiaSkills
- Billing
- Call handling
- Bedding
- Carpet Cleaning
- Sweeping
- Deep cleaning
- Mopping
- Window treatment and cleaning
- Vacuuming
- Dusting
- Bathroom and bedroom cleaning
- Infection control
- Polishing
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively as part of a team
- Strong work ethic
- Being able to work well with others
- Adaptability
- Organizational skills
- Developing Friendly Relationships with People
- Honesty & Punctuality
- Hardworking Nature
- The adaptability of New Environment
Hobbies and Interests
- DO WHAT YOU LOVE
- Be punctual and professional at the workplace.
- Respect and achieve deadlines.
- Manage time for a healthy work-life balance.
- Take criticism well.
- Ask relevant questions.
- Be organized.
- Communicate effectively.
- Take initiatives and learn a skill proactively.
Languages
ENGLISH, HINDI, German Sign Language
Communication Skills
- Billing
- Call handling
- Bedding
- Carpet Cleaning
- Sweeping
- Deep cleaning
- Mopping
- Window treatment and cleaning
- Vacuuming
- Dusting
- Bathroom and bedroom cleaning
- Infection control
- Polishing
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively as part of a team
- Strong work ethic
- Being able to work well with others
- Adaptability
- Organizational skills
- Developing Friendly Relationships with People.
- Honesty & Punctuality.
- Hardworking Nature.
- The adaptability of New Environment.
Personal Information
- Passport Number: W7418199
- Date of Birth: 09/04/97
- Gender: Male
- Nationality: Indian
Timeline
Villa attendant
Oblu nature helengeli resort atmosphere
02.2024 - Current
Room attendant
W GOA (MARRIOTT INTERNATAIONL)
01.2021 - Current
Room attendant
TAJ HOLIDAY VILLAGE REASORT GOA
11.2016 - 11.2020
12th -
WEST BENGAL Examination Board
10th -
WEST BENGALSchool Examination Board
DIPLOMA IN HOTEL MANAGEMENT AND CATERING SCIENCE -
THE MINISTRY OF TOURISM, GOVERNMENT OF INDIA