Hi, I’m
Kamal Gurung
Kurumba
Summary
Friendly and proficient Reservation Agent with 5 years of experience at Hotel Thimphu Towers, skilled in optimizing revenue and delivering exceptional customer service. Experienced Security Monitor with a strong ability to safeguard assets and ensure safety. Adept at training team members and implementing effective security protocols.
Overview
9
years of professional experience
1
Certificate
Work History
Kurumba Maldives
Security Officer
12.2021 - Current
Job overview
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked and verified photo identification prior to granting facility access.
Hotel Thimphu Towers
Reservations Agent
03.2015 - 04.2020
Job overview
- Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
- Created rate plans and worked with revenue manager to boost occupancy and average achieved room rate.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Education
London Institute of Business & Technology- BhutanThimphu
Qualifi Level 4 Diploma from IT Networking
12.2021
Daga Higher Sec. SchoolDagana, Bhutan
XII from Commerce
12.2014
Skills
- Conflict Resolution Techniques
- Customer Accounts Management
- Service Quality
- Data Input Software
- Hotel Booking
- Microsoft Office
- OPERA
Languages
English
Upper intermediate
B2
Certification
- Accounting, Costing & Marketing , Royal Institute of Management- 1st May- 31st May. 2017
- De-suung, Royal Bodyguard (RBG)- 05th June-26th June. 2021
- Tour Guide , BIIT- 1st Feb-30th June. 2016
- Butler, South African Butler Academy- Maldives
- Industrial Fire Brigade, Global Fire Services Pvt. Ltd-Maldives- 10th July- 20th July. 2023
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