Kalpana Parmar
London
Summary
Dynamic customer service professional with extensive experience at HSBC Bank, excelling in problem resolution and customer satisfaction. Proven track record in implementing process improvements and enhancing service delivery. Strong communication skills and adept at coaching team members, ensuring a collaborative approach to achieving organizational goals.
Professional customer service expert prepared to drive exceptional service experiences and operational efficiency. Proven record in resolving complex issues, enhancing customer satisfaction, and supporting team collaboration. Strong communication, problem-solving, and adaptability skills ensure seamless alignment with organizational goals and changing needs. Reliable, results-focused, and ready to contribute to business success.
Overview
32
32
years of professional experience
Work History
Senior Customer Service Officer
HSBC Bank
10.1986 - 11.2017
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Utilised customer service software to document interactions and track resolutions.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Learned company policies and procedures to effectively respond to customer needs.
- Adapted to changing priorities in a fast-paced environment while maintaining professionalism.
- Engaged in continuous learning about products and services for better customer support.
- Participated in team meetings to discuss challenges and share best practices for service improvement.
- Developed strong communication skills through direct interaction with diverse clientele.
- Coordinated policies and procedures to target current and future needs of organization.
- Utilized customer service software to document interactions and track resolutions.
Junior Customer Service Officer
TSB
02.1986 - 09.1986
- Managed customer inquiries and resolved issues efficiently to enhance satisfaction.
- Implemented process improvements that streamlined operations and reduced response times.
- Analysed customer feedback to identify trends, informing adjustments in service delivery.
Education
Nightingale High School
Wanstead, London Skills
- Customer satisfaction
- Customer follow-up
- Problem resolution
- Coaching and mentoring
- Complaint handling
- Customer satisfaction measurement
- Email etiquette
Languages
English
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Senior Customer Service Officer
HSBC Bank
10.1986 - 11.2017
Junior Customer Service Officer
TSB
02.1986 - 09.1986
Nightingale High School
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