Summary
Overview
Work history
Education
Accomplishments
Certification
Languages
Custom
Personal Information
Timeline
Generic
Joy Stephen

Joy Stephen

Perumbavoor,India

Summary

Seeking a challenging position to utilize my training and management skills abilities and enthusiasm in the well-established hospitality field effectively to maintain high level of guest satisfaction in all aspects.

My career in hospitality as front liner began as a Bar attendant and currently as Butler in Maldives. I have been exposed to what is now a must and a trend for many hotels and hospitality experiences. I have learnt a lot about programming guest itineraries that involve spa and wellness activities, fitness activities, consultations with experts, and ensuring that their meal plans are accurate and on time. I have a keen eye for detail and the unspoken as to weather a guest feels contented and if I can do more to make their stay more beneficial and purposeful. I have been in hospitality industry for more than 20 years. I have experienced to work in Food and Beverage Department and also in Front Office Department. I am an energetic person, my approach to my work is genuine, I get to know the guests in a short time and am able to make many suggestions to enhance their stay and which also translates into positive revenue for the hotel and resort.

Overview

26
26
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Butler / Villa Host / Island Host

COMO Maalifushi Resort
2019.04 - 2024.11
  • > Being a butler and a guest service agent
  • > Assisting guest from arrival until departure
  • > Arranging all of guest activities during stay
  • > Being the guest main contact to communicate to all departments
  • > Assisting all billing and payment

Butler under Food & Beverage Department

COMO Cocoa Island
2015.12 - 2019.04

Front Office Concierge

ZAYA NURAI ISLAND
, Dubai
2015.09 - 2015.12

Butler under Food & Beverage & Front Office Departments

COMO Maalifushi Resort
2013.09 - 2015.09

Butler under Food & Beverage Department

COMO Cocoa Island
2007.06 - 2012.09

Food & Beverage attendant / Bar Attendant

SUN SYAM VILUREEF
2002.01 - 2007.01

COMMI Chef

ABAD GROUP OF HOTELS
, India
2000.01 - 2002.01

Internship training

The Malabar House Fort
Cochin
1999.01 - 2000.01

Education

Pre-Degree COURSE -

Mahatma Gandhi University
Kottayam, Kerala
1995.01 - 1997.01

Diploma in Food and Beverage Service Department - undefined

Consult Inn Institute of Hotel Management
Cochin, Kerala
1997.01 - 1998.01

Accomplishments

  • Employee of the month, 01/01/21, COMO Maalifushi Maldives
  • Employee of the month, 10/01/20, COMO Maalifushi Maldives
  • Employee of the year nominee, 01/01/10, COMO Cocoa Island Maldives
  • Gold star of the month nominee, 10/01/18, COMO Cocoa Island Maldives
  • Gold star of the month, 01/01/16, COMO Cocoa Island Maldives

Certification

  • HACCP food safety and hygiene course, 01/01/16
  • Completed the Introduction in world of wines and spirits, 02/01/09, COMO Cocoa Island Maldives
  • Fire awareness training program, 11/01/08, COMO Cocoa Island Maldives
  • Fire awareness and Maritime training program, 11/01/19, COMO Maalifushi Maldives
  • SABA Training, 09/01/22, COMO Maalifushi Maldives

Languages

English
Intermediate
B1
Malayalam
Upper intermediate
B2
Hindi
Upper intermediate
B2
Tamil
Upper intermediate
B2
Divehi
Upper intermediate
B2
Italian (basic)
Beginner
A1

Custom

  • Ms. Nantanit Juljorhor, Executive Chef, Thailand, +66 870084401, nantanit718@gmail.com
  • Mohamed Fareen, Front Office Manager, Thaa Atoll, Republic of Maldives, +960 7781341, mohamed.fareen@comohotels.com

Personal Information

  • Place of birth: Cochin
  • Date of birth: 03/17/80
  • Gender: Male
  • Nationality: Indian
  • Marital status: Married

Timeline

Butler / Villa Host / Island Host

COMO Maalifushi Resort
2019.04 - 2024.11

Butler under Food & Beverage Department

COMO Cocoa Island
2015.12 - 2019.04

Front Office Concierge

ZAYA NURAI ISLAND
2015.09 - 2015.12

Butler under Food & Beverage & Front Office Departments

COMO Maalifushi Resort
2013.09 - 2015.09

Butler under Food & Beverage Department

COMO Cocoa Island
2007.06 - 2012.09

Food & Beverage attendant / Bar Attendant

SUN SYAM VILUREEF
2002.01 - 2007.01

COMMI Chef

ABAD GROUP OF HOTELS
2000.01 - 2002.01

Internship training

The Malabar House Fort
1999.01 - 2000.01

Diploma in Food and Beverage Service Department - undefined

Consult Inn Institute of Hotel Management
1997.01 - 1998.01

Pre-Degree COURSE -

Mahatma Gandhi University
1995.01 - 1997.01
Joy Stephen