Jayaraman Nair

• Handling three Costa Stores in Airport, with complete Brand Standard of Costa Coffee, Conducting Brand Excellence Checks and training staff for any compliance.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Improved operations through consistent hard work and dedication.
• Exceeded goals through effective task prioritization and great work ethic.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Partner with the Restaurant General Manager on success metrics and leading restaurant team to reach goals.

Ownership of the guest experience that includes friendly interactions, a clean restaurant and hot & fresh meals.

Grow and mentor team through training and hiring.

Effectively communicate goals, promotions, business updates, etc.

Leading the overall positive and collaborative family environment.

• Worked as Supervisor in Brands of Retail food Cafes, Jones the Grocer / Piadera Italy /Adya Cafe / Cafe Chocolat & Peroni, in DXB Airport
• Closely Monitoring on Stores and daily ordering according to Business Trend
• Adhering to Company Standards & Food Safety as Per Local Law & Requirements
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
• Evaluated employee performance and coached and trained to improve weak areas.
• Maintained compliance with company policies, objectives and communication goals.
• Worked with management team to implement proper division of responsibilities.
• Set overall vision and provided team leadership.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Developed training, task and process guidelines and communicated clear and concise directions to employees.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
• Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
• Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
• Streamlined operations of multiple lines of business within organization.

• Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
• Created appealing food arrangements for party trays and specialized orders.
• Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.

• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
• Assisted guests by furnishing information and directions to casino, gift shop and dining areas.
• Delivered messages, mail and packages left for guests to hotel rooms.

• Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
• Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores.
• Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
• Acted as resource to guests by making restaurant reservations on guests' behalf and arranging car services.