Ismail Kapic
Computer Tehnician
Cazin
Summary
Offering strong background in technical problem-solving and keen interest in many environments. Delivers ability to quickly grasp new technologies and apply logical thinking to troubleshoot hardware and software issues. Ready to use and develop diagnostic skills and network management,as well as technical support and all kinds of dealings with customers.
Overview
7
7
years of professional experience
13
13
years of post-secondary education
3
3
Languages
Work History
Internet Service Technician
Solutions 30 GmbH
Nuremberg
04.2023 - 05.2025
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Explained diagnostic findings to customers and outlined repair or service options.
Consultant
Anoda Cazin
Cazin
06.2021 - 02.2023
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
Window and Door Installer
Ingplast
Cazin
06.2019 - 04.2021
- Refined problem-solving skills as a result of diagnosing unexpected challenges during installations.
- Enhanced client trust through consistent communication with homeowners regarding the progress of their installations.
Salesperson
Zott
Cazin
05.2018 - 05.2019
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Education
High School Diploma -
JU I Srednja Skola Cazin
Cazin,Bosnia And Herzegowina 09.2015 - 05.2019
Middle School Diploma -
Osnovna Skola Cazin II
Cazin 05.2006 - 04.2015
Skills
Fast writer and typer
Multitasker
Good interpersonal and communications skills
Effective and innovative
Independent and self-disciplined
Attentive listener
Focused and coordinated
Innovative when situation calls for it
Ready to ask direct questions
Can lead when needed,but can also work in a team
Additional Information
I am very open, communicative, and always ready to learn something new, and ready for any challenges that come my way.
Timeline
Internet Service Technician
Solutions 30 GmbH
04.2023 - 05.2025
Consultant
Anoda Cazin
06.2021 - 02.2023
Window and Door Installer
Ingplast
06.2019 - 04.2021
Salesperson
Zott
05.2018 - 05.2019
High School Diploma -
JU I Srednja Skola Cazin
09.2015 - 05.2019
Middle School Diploma -
Osnovna Skola Cazin II
05.2006 - 04.2015
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