Ismail Fairooz Moosa
Malé,26
Summary
Proven to enhance guest satisfaction and streamline operations, Excel in multitasking and adaptability, balancing food preparation with impeccable guest relations. Leveraging administrative organization and effective communication, significantly contributed to a welcoming and efficient environment, embodying discretion and a keen eye for detail.
Overview
9
9
years of professional experience
Work History
Bubble Butler
Seaside Finolhu Baa Atoll
12.2023 - Current
- Bubble Maintenance & Housekeeping Service
- Bubble F&B Service
- Guest Interaction
Receptionist
Seaside Finolhu Baa Atoll
12.2022 - 12.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Telephone Operator
Seaside Finolhu Baa Atoll
03.2022 - 12.2022
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Demonstrated adaptability during peak hours or high-stress situations by remaining calm, focused, and efficient in handling multiple tasks simultaneously.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Collaborated with team members to ensure seamless coordination of customer service efforts across all channels of communication.
Telephone Operator (Intern)
Seaside Finolhu Baa Atoll
09.2021 - 02.2022
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Demonstrated adaptability during peak hours or high-stress situations by remaining calm, focused, and efficient in handling multiple tasks simultaneously.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Collaborated with team members to ensure seamless coordination of customer service efforts across all channels of communication.
Registration Officer
Elections Commission of Maldives
01.2020 - 05.2021
- Enhanced data accuracy by meticulously reviewing and verifying submitted documents during the registration process.
- Streamlined registration processes by implementing efficient digital systems and reducing paperwork.
- Improved customer satisfaction with timely and accurate registration services, addressing inquiries professionally.
Guest Relations Officer
Omadhoo Inn
10.2015 - 01.2016
- Managed guest relations, ensuring exceptional service levels were met at all times.
- Greeted guests upon arrival and offered assistance.
- Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
- Ensure all guest requests were completed
Education
International Institute Modern Butler Certificate -
International Institute of Modern Butlers
Seaside Finolhu Baa Atoll06.2024
Certificate in Hospitality & Tourism Studies -
Maldives National University
Malé, Maldives07.2020
HIGHER SECONDARY SCHOOL CERTIFICATE -
Villa International High School
Malé, Maldives01.2018
General Certificate of Secondary Education -
Majeediyya School
Malé, Maldives10.2015
Skills
- Time Management
- Customer Service
- Attention to Detail
- Problem Solving
- Good Communication
- Proficient in protel hotel software GmbH
- Well Organized
- Flexible
- Empathetic
Other Experience
- Buggy Driver/Luggage Porter
- Able to do Supervisor admin work
- Assist with arrivals & departure
- Provided butler service to guests
Timeline
Bubble Butler
Seaside Finolhu Baa Atoll
12.2023 - Current
Receptionist
Seaside Finolhu Baa Atoll
12.2022 - 12.2023
Telephone Operator
Seaside Finolhu Baa Atoll
03.2022 - 12.2022
Telephone Operator (Intern)
Seaside Finolhu Baa Atoll
09.2021 - 02.2022
Registration Officer
Elections Commission of Maldives
01.2020 - 05.2021
Guest Relations Officer
Omadhoo Inn
10.2015 - 01.2016
International Institute Modern Butler Certificate -
International Institute of Modern Butlers
Certificate in Hospitality & Tourism Studies -
Maldives National University
HIGHER SECONDARY SCHOOL CERTIFICATE -
Villa International High School
General Certificate of Secondary Education -
Majeediyya School
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