Inora Vatanshoeva
Dushanbe,Tajikistan,GBAO
Summary
Dedicated and motivated professional with experience in customer service,
hospitality, and sales. Skilled in effective communication, team coordination,
and client satisfaction. Known for a positive attitude, responsibility, and the
ability to adapt quickly in fast-paced environments. With a strong focus on
teamwork, communication, and problem-solving, I bring a reliable and
adaptable approach to any task. Experience in customer service has honed
my attention to detail and ability to manage time effectively. Eager to learn
and contribute, I am ready to support daily operations and ensure smooth
workflow while maintaining a positive attitude and professionalism. Friendly and professional individual with focus on customer service and hospitality. Creates welcoming environments and ensures guests have positive experiences through attentive service and excellent communication skills. Skilled in managing reservations, coordinating events, and handling guest inquiries with ease.
Overview
4
4
Languages
15
15
years of post-secondary education
5
5
years of professional experience
Work history
Hostess
Oblu Select Lobigili
Maldives
2026.03 - Current
- Provided excellent customer service to ensure repeat business.
- Handled customer queries and complaints, ensuring satisfaction.
- Communicated effectively with guests or various cultural backgrounds and age groups.
- Worked in high-pressure situations whilst maintaining composure and professionalism.
- Collaborated with the serving staff to streamline service delivery.
- Organised guest requests and coordinated closely with other resort departments to deliver exceptional service.
Operator - manager
Yakkachinar Restaurant
Dushanbe,tajikistan
2024.08 - 2026.01
- Coordinated daily operations and staff to deliver efficient service.
- Addressed customer inquiries to assist with reservations and ensure positive experiences.
- Fostered a welcoming atmosphere to enhance guest satisfaction.
Restaurant hostess
Yakkachinar Restaurant
Dushanbe,Tajikistan
2024.04 - 2024.08
- Welcomed guests with warmth and professionalism to establish positive first impressions.
- Created memorable customer experiences through attentive, responsive service.
- Reported customer feedback to management to improve food and service.
Receptionist
Atlas Hotel Dushanbe
Dushanbe, Tajikistan
2023.10 - 2024.02
- Welcomed guests upon arrival with a warm and professional attitude,managing the check-in and check-out process smoothly.
- Resolved guest complaints and requests efficiently to ensure high levels of customer satisfaction.
- Handled incoming phone calls,emails and guest inquiries,providing accurate information about services.
Sales representative (Dealer)
Tcell & Megafon
Khorog,Tajikistan, GBAO
2021.06 - 2022.08
- Regularly updated professional knowledge through workshops and seminars for enhanced performance.
- Promoted up-sell opportunities during customer interactions, boosting overall revenue generation.
- Tailored pitches according to individual consumer preferences to increase conversion rates.
- Participated in team-building activities, promoting a harmonious work environment.
Education
Bachelor of Arts - Faculty of European Languages.Teaching German and English.
International University of Foreign Languages of Tajikistan
Dushanbe,Tajikistan 2020.09 - 2025.06
High School Diploma -
Secondary School No.2
Khorog,Tajikistan 2008.09 - 2019.05
Skills
- Excellent communication and interpersonal skills
- Teamwork and staff coordination
- Strong customer service focus
- Problem-solving and team management
- Adaptable and detail-oriented
- Proficient in Microsoft Office(Word,Exel,PowerPoint)
- Patience,high energy and positive attitude
Languages
Tajik
Native
Russian
Fluent
English
Upper intermediate (B2)
German
Intermediate
Affiliations
- Traveling and intercultural exchange.
- Reading and Foreign languages.
- Psychologhy and human behavior.
- Photography.
Timeline
Hostess
Oblu Select Lobigili
2026.03 - Current
Operator - manager
Yakkachinar Restaurant
2024.08 - 2026.01
Restaurant hostess
Yakkachinar Restaurant
2024.04 - 2024.08
Receptionist
Atlas Hotel Dushanbe
2023.10 - 2024.02
Sales representative (Dealer)
Tcell & Megafon
2021.06 - 2022.08
Bachelor of Arts - Faculty of European Languages.Teaching German and English.
International University of Foreign Languages of Tajikistan
2020.09 - 2025.06
High School Diploma -
Secondary School No.2
2008.09 - 2019.05