Food and Beverage Supervisor
The St.Regis Maldives Vommuli
08.2018 - Current
- Managed the main restaurant in the absence of the Restaurant Manager, leading a team of 16 staff and overseeing all-day dining service for up to 120 guests simultaneously.
- Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
- Collaborated with kitchen staff to develop new menu items
- Collaborated with other supervisors and managers to develop training programs
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Coordinated with the Finance Department to implement new menu icons in the restaurant’s point-of-sale system.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Planned and coordinated special events, including themed dinner nights and exclusive dining experiences.
- Worked closely with chefs on menu development based on seasonal ingredients availability.
- Optimized seating arrangements for maximum capacity utilization during busy shifts, providing excellent customer experience while maximizing profits.
- Set and oversaw weekly and special event menu plans.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Assisted in event planning, resulting in successful functions and positive feedback from clients.