IFSHAAH IBRAHIM

As the Housekeeping Manager, I bear the paramount responsibility of overseeing a diverse team of 65 dedicated individuals, each playing a crucial role in maintaining the impeccable standards of our establishment across various sectors. From the meticulous cleanliness of our bottling plant to the pristine presentation of our public areas, villas, pools, linens, minibars, and beyond, my duties encompass a broad spectrum of tasks. With a range of accommodations spanning from cozy one-bedroom villas to luxurious three-bedroom retreats, and boasting 12 bustling outlets within our public areas, my role demands not only keen attention to detail but also strategic coordination and adept leadership. Ensuring that each member of my team is not only proficient in their tasks but also aligned with the esteemed standards set by Forbes, I prioritize comprehensive hiring processes and rigorous training initiatives. Moreover, fostering a culture of collaboration and empowerment, I strive to cultivate a motivated team capable of delivering nothing short of excellence in service, thereby enriching the experience of every guest who crosses our threshold.

• Ensure and maintain cleanliness, services and product quality standards of guest villas, public spaces, restrooms in accordance with company health, sanitation and safety standards and regulations
• Ensure proper usage of chemicals and cleaning supplies, monitoring usage, providing complete training for team members and insuring proper labeling of hazardous supplies
• Checking VIP villas prior to guest arrival and their after daily to ensure that the standards are maintained for the duration of guest stay
• Liaise and corporate with the engineering department for all maintenance repairs to be done in the various areas
• Inspect all checkouts, vacant, out-of-service, special attention villas
• Supervise proper care and use of equipment, linen lockers and tricycles, cleaning and guest villa supplies
• Ensure that all fire and safety regulations are adhered to duly inspected and reported
• Conduct training including induction, product knowledge and housekeeping brand standards
• Ensuring the villas are snagged properly when released by maintenance team and preparing the villa with all the items and deep cleaning.

• Supervise the operation of the housekeeping staff with over 35 staff , providing open communication, training, coaching and performance feedback for maximum efficiency, guest satisfaction, safe environment and quality
• Respond to guest requests, concerns and problems promptly and with solution
• Perform special projects, participate in welfare committees and task force assignments
• Identify cleaning needs, potential safety hazards and maintenance issues, reports directly and follow up, keeps records and checklist updated
• Ensure sufficient inventory of supplies such as linens, equipment and amenities.

• Inspect guest rooms, turndown service, public areas and all housekeeping job assignments to ensure cleanliness, quality and that departmental standards are being met
• Train staff how to clean the rooms and on Health & Safety topics
• Check guest feedback with guest daily interaction, solve any guest complaints and concerns
• Follow up on guest request, special arrangements, VIP set ups to provide excellent service.

• Responsible for daily operation of housekeeping and laundry division
• Assist Executive Housekeeper with budgeting, P&L
• Prepare reports concerning room occupancy, payroll and departmental expenses
• Attend daily HSK meetings, attend HOD and monthly financial meetings
• Supervise monthly inventories, linen inventories, mini bar inventories, responsible for records keeping, filling and ordering
• Design daily schedules and annual leave plan to maximize department performance and efficiency
• Assist EH in recruitment, training and development of staff
• Responsible for allocation guest arrivals rooms, taking care of VIP’s and Repeater Guests
• Manager on Duty responsible for smooth operation of the resort and guest feedback.

• Coordinate daily work of housekeeping and laundry staff, communicate well with other departments
• Responsible for HSK store, mini bar daily checks, ordering, cost control and monthly inventory
• Acting as Executive Housekeeper in absence.

• Handle and login guest complaints, taking care of administration task in housekeeping department
• Perform night duty as Housekeeping Supervisor.