IBRAHIM SINAN
Haa. Alif Dhidhdhoo
Summary
A dependable, conscientious, dedicated and flexible individual seeking in a position suitable to my skills and qualities as a fast learner and ability to take on new challenges in the career. Strong business development, negotiation and key account management skills. Proven ability to achieve targets and significantly increase revenue. Results oriented, motivated and focused on customer satisfaction.
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
16
16
years of professional experience
Work History
Manager at Section Transport Division
Maldives Transport and Contracting Company
02.2023 - Current
- Successfully Managed day-to-day operations of the Zone 1 & 2 ( HA,HDH,SH,N,RA,BA & LH ) RTL Speed Ferry
- Assuring operations of division complies with internal SOPs, corporate policies, governing rules, regulations
- Managed Complaints and feedback management
- Managed Rick and quality management
- Managed incident and accident process
- Employee management
- Inventory and Asset management
- Repair and maintenance
Restaurant Supervisor
You & me by cocoon Maldives
06.2019 - 11.2023
- Successfully managed day-to-day operations of the restaurant, ensuring exceptional customer service and satisfaction.
- Led a team of restaurant staff, providing training, guidance, and motivation to achieve high performance and service standards.
- Developed and implemented strategies to enhance the restaurant's profitability and overall efficiency.
- Oversaw inventory management, ordering supplies, and maintaining optimal stock levels
Cashier
Sun island resort and spa
05.2018 - 05.2019
- Handled cash transactions accurately and efficiently, providing excellent customer service at the resort's cashier station.
- Managed point-of-sale (POS) systems and processed various forms of payment, including credit cards and electronic payments.
- Addressed customer inquiries and concerns, resolving issues promptly and professionally.
Housekeeping Coordinator
Paradise Island Resort and Spa
11.2009 - 08.2018
- Coordinated and supervised daily housekeeping operations to maintain high cleanliness standards across the resort.
- Oversaw a team of housekeeping staff, providing training, guidance, and performance evaluations.
- Developed and implemented efficient cleaning procedures and schedules to optimize workflow.
- Played a key role in maintaining a positive and guest-focused atmosphere, contributing to the overall guest experience.
Administrator of Ha. Dhidhdhoo council
Ha. Dhidhdhoo council
Ha. Dhidhdhoo
02.2014 - 06.2017
- Worked closely with council members to plan and implement projects addressing community needs.
- Advocated for community interests and represented Ha. Dhidhdhoo at regional and national forums.
- Managed council budgets, allocated resources for community programs, and ensured transparency in financial matters.
- Facilitated communication between the local government and the community, addressing concerns and fostering collaboration
Account Assistant
J Resort Alidhoo
11.2010 - 02.2014
- Assisted in the finance department with accounts payable and receivable tasks.
- Maintained financial records, including invoices, receipts, and bank statements.
- Collaborated with the finance team to prepare and review financial reports.
- Contributed to the smooth operation of the finance department through accurate and timely record-keeping.
Education
Bachelor of Art - Business and Human resources Management
Villa College
Maldives06.2018
GCE O'LEVEL -
Ha. Atoll Education Centre
Maldives11.2008
Skills
- Administrative Skills
- Project management Skills
- Commercial negotiating
- Key account management
- Leadership and team management
- Customer service
- Market analysis
- Sales forecast
References
Available on request
Languages
- Dhivehi, native
- English, Fluent
Relevant Training
- Certificate III in Tourism & Hospitality Management
- Certificate in Basic First Aid and AED
- Certificate in Hospitality Supervision
Timeline
Manager at Section Transport Division
Maldives Transport and Contracting Company
02.2023 - Current
Restaurant Supervisor
You & me by cocoon Maldives
06.2019 - 11.2023
Cashier
Sun island resort and spa
05.2018 - 05.2019
Administrator of Ha. Dhidhdhoo council
Ha. Dhidhdhoo council
02.2014 - 06.2017
Account Assistant
J Resort Alidhoo
11.2010 - 02.2014
Housekeeping Coordinator
Paradise Island Resort and Spa
11.2009 - 08.2018
Bachelor of Art - Business and Human resources Management
Villa College
GCE O'LEVEL -
Ha. Atoll Education Centre