Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Ibrahim Shiyam

Male'

Summary

Dynamic manager with a proven track record at Ayala Maldives, excelling in customer service and team leadership. Spearheaded the implementation of an ERP system, enhancing operational efficiency and driving profitability. Recognized for cultivating strong client relationships and delivering exceptional guest experiences, resulting in increased occupancy rates and loyalty.

Overview

21
21
years of professional experience

Work History

Manager

Ayala Maldives
04.2023 - 06.2024
  • Oversaw the full operational management of Cressi Maldives || Ayala Maldives, ensuring smooth coordination across departments.
  • Handled all reservations and guest bookings, maintaining strong communication with clients and ensuring a seamless experience from inquiry to departure.
  • Negotiated and prepared contract agreements with international and local travel agents, securing profitable partnerships and increasing occupancy rates.
  • Led the development and implementation of the company’s ERP (Enterprise Resource Planning) system, streamlining internal processes for reservations, accounting, and inventory.
  • Managed the on-site dive center, supervising staff, ensuring safety protocols, and enhancing guest dive experiences.
  • Designed and produced the company’s official marketing magazine, showcasing Ayala’s unique offerings, promoting brand identity, and increasing visibility in key markets.
  • Conducted ROI (Return on Investment) analyses on marketing campaigns and operational upgrades to support data-driven decision-making and improve profitability.

Cruise Director - Princess Saraa

Emas Private Limited
09.2021 - 05.2022
  • Gathered feedback from guests through surveys and personal interactions, utilizing data to make informed decisions about future programming enhancements.
  • Collaborated with other departments to guarantee smooth functioning of all entertainment offerings on the cruise ship.
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
  • Plan, schedule, and coordinate all excursions (e.g., diving, snorkeling, island visits).
  • Work closely with dive instructors, guides, and local contacts to ensure smooth execution.
  • Adapt itineraries based on weather, marine conditions, or guest preferences.

Dive Center Manager

Villa Fun Island Resort & Spa
04.2018 - 07.2020
  • Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
  • Coordinated events and promotions at the center, generating increased foot traffic and sales revenue through targeted marketing efforts.
  • Increased employee productivity by providing comprehensive training programs and fostering a supportive work environment.
  • Maintained accurate records of all transactions at the center, ensuring transparency in financial reporting for internal stakeholders.
  • Processed payroll for over 6 employees as part of sound human resources and financial management strategies.

Creative Director

Emperor Divers
03.2013 - 06.2018
  • Led the overall guest experience and operations aboard a liveaboard scuba diving safari, acting as the primary point of contact for guests from arrival to departure.
  • Coordinated and managed daily diving activities, including dive site selection, scheduling, safety briefings, and supervision of dive staff.
  • Worked closely with the captain and crew to ensure safe navigation, environmental responsibility, and compliance with all marine and safety regulations.
  • Delivered pre-dive and evening briefings, managed guest expectations, and handled feedback to ensure consistently high satisfaction.
  • Oversaw trip logistics, including provisioning, fuel planning, itinerary adjustments, and emergency preparedness.
  • Handled marketing content creation during trips, including underwater photography coordination and managing social media-ready materials.
  • Assisted in equipment maintenance and inventory control, ensuring all dive gear and safety equipment were in top condition.
  • Fostered a strong team environment among dive instructors, boat crew, and hospitality staff to deliver seamless, high-quality service.

Cruise Director

Nautico Maldives
07.2008 - 03.2013
  • Led the overall guest experience and operations aboard a liveaboard scuba diving safari, acting as the primary point of contact for guests from arrival to departure.
  • Coordinated and managed daily diving activities, including dive site selection, scheduling, safety briefings, and supervision of dive staff.
  • Worked closely with the captain and crew to ensure safe navigation, environmental responsibility, and compliance with all marine and safety regulations.
  • Delivered pre-dive and evening briefings, managed guest expectations, and handled feedback to ensure consistently high satisfaction.
  • Oversaw trip logistics, including provisioning, fuel planning, itinerary adjustments, and emergency preparedness.
  • Handled marketing content creation during trips, including underwater photography coordination and managing social media-ready materials.
  • Assisted in equipment maintenance and inventory control, ensuring all dive gear and safety equipment were in top condition.
  • Fostered a strong team environment among dive instructors, boat crew, and hospitality staff to deliver seamless, high-quality service.

Sales Executive

Umet Private Limited
08.2005 - 07.2007
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.

Guest Relations Officer

Direct Holidays || Resort Life Maldives
07.2003 - 07.2004
  • Greeted guests upon arrival and offered assistance.
  • Managed VIP guest relations, ensuring exceptional service levels were met at all times.
  • Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
  • Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.

Education

Scuba Diving Instructor

PADI Instructor
IDC - Thailand
07-2016

Dive Master

PADI
Villa College
03-2008

Science Stream

Cambridge -GCSE Examination
Majeedhiyaa School
11-2002

10th Standard

Majeediyya School
Majeediyya School
11-2002

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Computer skills

Accomplishments

Elite Instructor 2017, 2018 Padi International

Additional Information

  • Web & Interface Design: Designed and developed websites for tourism-related businesses using modern front-end tools (HTML, CSS, JavaScript). Familiar with backend integration via Supabase for data handling.
  • User Interface Design: Skilled in creating intuitive and visually engaging UI layouts tailored to tourism and hospitality user experiences.
  • CAD & 3D Modeling: Proficient in SketchUp for building visual representations and models—useful in property development, marine equipment design, or environmental planning.
  • ERP System Development: Successfully implemented an ERP system for Ayala Maldives to integrate reservations, operations, and finance, improving workflow and transparency.
  • Problem Solving & Independent Research: Strong ability to independently research and implement new tools and technologies to solve real-world problems across tourism, marketing, and operations.

Timeline

Manager

Ayala Maldives
04.2023 - 06.2024

Cruise Director - Princess Saraa

Emas Private Limited
09.2021 - 05.2022

Dive Center Manager

Villa Fun Island Resort & Spa
04.2018 - 07.2020

Creative Director

Emperor Divers
03.2013 - 06.2018

Cruise Director

Nautico Maldives
07.2008 - 03.2013

Sales Executive

Umet Private Limited
08.2005 - 07.2007

Guest Relations Officer

Direct Holidays || Resort Life Maldives
07.2003 - 07.2004

Scuba Diving Instructor

PADI Instructor

Dive Master

PADI

Science Stream

Cambridge -GCSE Examination

10th Standard

Majeediyya School

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Ibrahim Shiyam