IBRAHIM NIYAZ

• Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
• Improved customer satisfaction by ensuring consistent quality of food and service.
• Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
• Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
• Hired, trained and mentored staff to meet and exceed high quality standards.
• Monitored health and safety standards to maintain a clean, safe working environment.
• Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
• Boosted customer satisfaction and service delivery to strengthen customer loyalty.

• Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
• Identified and addressed customer complaints to promote satisfaction and loyalty.
• Streamlined operations for increased efficiency by implementing staff training programs.
• Developed and implemented standard operating procedures to maintain smooth operations.
• Managed inventory control, reducing waste and optimizing resources allocation.
• Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
• Assisted in recruitment processes, selecting well-qualified candidates that contributed positively to the team dynamic.
• Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.

• Prepared salads and desserts in tableside service.
• Developed strong rapport with regular customers through attentive service and personalized interactions.
• Acted as manager on duty to field complaints and assure completion of day-to-day tasks.
• Kept waitstaff and front of house up to date about kitchen happenings and special reservations.
• Organized special events and private functions, providing exceptional service tailored to guests'' needs.
• Maintained cleanliness of overall dining room.
• Greeted guests, answered questions about menu selections and offered drink pairings.
• Supervised waitstaff shifts for smooth operations, leading to increased efficiency and customer satisfaction.
• Conducted regular performance evaluations of team members, facilitating their professional growth and development within the organization.
• Ensured adherence to safety guidelines within the restaurant, promoting a healthy working environment for all staff members.
• Enforced proper hygiene practices among staff members as per health regulations.
• Contributed to menu planning by providing input on trending dishes and customer preferences, helping maintain a competitive edge in the market.

• Managed high volume of customers during peak hours, maintaining prompt and efficient service.
• Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
• Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
• Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Maintained customer satisfaction by clarifying questions about orders and specialty items.
• Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.

• Managed high volume of customers during peak hours, maintaining prompt and efficient service.
• Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
• Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
• Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
• Remained calm and poised when dealing with difficult customers or during busy shifts.

• Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
• Utilized time-management skills to balance multiple tasks simultaneously without compromising service quality or speed of delivery.
• Enhanced overall dining experience for guests by offering personalized recommendations based on their preferences and dietary restrictions.
• Resolved customer complaints promptly and professionally, working towards satisfactory solutions for all parties involved.
• Developed strong communication skills through constant interaction with customers, coworkers, and supervisors.
• Demonstrated versatility by adapting to various front-of-house roles as needed during peak periods or staff shortages.
• Collaborated with team members to maintain a clean and organized work environment, adhering to health and safety standards.
• Participated in regular team meetings, providing constructive feedback and suggestions to continuously improve operations and customer satisfaction.
• Participated in staff training sessions, enhancing knowledge of industry trends and best practices for continuous improvement.
• Received positive feedback from customers, resulting in improved reputation and repeat business.
• Contributed to the development of creative seasonal beverage recipes, driving customer interest and sales growth.
• Increased sales through upselling techniques and promoting specials or new menu items to customers.
• Prepared food orders to support waitstaff and other team members.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

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• Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to particular requests.