Ibrahim Naseem

• Created & trained a new Reservations team of 14 members
• Managed reservation tasks for three properties (155 keys) in accordance with Forbes Travel Guide and GDI standards.
• Assisted the Sales Team with FAM trips, contracting and relationship management with partners
• Attending seminars and events as required to promote Soneva
• Awarded the Soneva Fushi Leader of the Year in 20222
• Ensured compliance with all relevant regulations related to reservations management processes.
• Analyzed guest feedback surveys to identify areas of improvement in guest satisfaction levels.
• Managed customer inquiries via phone, email or social media channels to provide timely response and resolution.
• Generated various reports on daily, weekly, monthly basis regarding room inventory status, booking trends.
• Collaborated with Revenue Management team to develop pricing strategies for maximizing revenue growth opportunities.
• Assisted in developing annual budgets along with forecasting projections related to reservations operations.
• Developed and implemented customer service standards, policies and procedures for the Reservations team.
• Resolved customer complaints regarding sales and service.
• Analyzed competitors and market trends to facilitate business growth.
• Managed arrangements for groups, buyouts, and VIP guests.

• Overseeing of Reservations & Revenue Management in all aspects (bedroom and incremental revenue streams)
• Managing the inventory of 47 villas
• Contribute to the Sales team with Special offers preparations, Hosting FAM trips, month end reports, data extraction and compiling etc
• Compiling monthly reports for GM and DOSM related to market trends and comp set rates & movement
• Preparing annual Rooms Revenue budget, weekly forecast and daily revenue reports
• Evaluated customer feedback in order to identify areas of improvement in product offerings or service delivery methods.
• Provided guidance and support to sales teams regarding pricing policies, discounts, promotions.
• Analyzed competitors and market trends to facilitate business growth.
• Managed arrangements for groups, buyouts, and VIP guests.

• Overseeing of Reservations & Revenue Management in all aspect bedroom and incremental revenue streams
• Managing the inventory at 2 resorts (total 192 keys) to ensure maximum yielding
• Visit Male' regularly with the Sales team and assist them to maintain a strong relationship with the local DMCs
• Supervised the system installation & configurations for FINOLHU opening
• Sales admin work such as preparing contracts, drafting special offers, assisting with FAM trips
• Monitored industry trends to recommend actionable strategies.
• Coordinated daily operations and managed workflow to enhance productivity.
• Analyzed competitors and market trends to facilitate business growth.
• Monitored budgeting, forecasting, planning and reporting activities of the department.
• Resolved customer inquiries and complaints requiring management-level escalation.

• Managing the inventory of 130 villas ensuring maximizing yield by minimizing gaps
• Handling of all the Reservations related tasks
• Assisted the Sales team with multiple Sales admin tasks
• Handing of groups
• Winner of Manager of Quarter 1 (2015) and Manager of the year (2015)
• Mediated conflicts between employees and facilitated effective resolutions to disputes.
• Coordinated activities between various teams within the organization related to reservations management.
• Delegated work to staff, setting priorities and goals.
• Coordinated with front desk staff to maintain maximum occupancy.

RESERVATIONS TEAM LEADER. 09/2006 to 1/2012

Four Seasons Resorts Maldives.

• Handling of all the Reservations related tasks for 3 properties.
• Assisted the Sales team with multiple Sales admin tasks
• Designated Departmental Trainer (in charge of all the trainings for Reservations Team).