Ibrahim Arif
Kurendhoo
Summary
Dynamic Front Office Manager at Six Senses Kanuhura, recognized for enhancing guest satisfaction through effective customer service and streamlined operations. Proven ability in workflow optimization and effective multitasking, leading to improved team performance and guest experiences. Successfully implemented training programs, fostering a culture of excellence and professional growth among staff.
Overview
21
21
years of professional experience
Work History
Front Office Manager
Six Senses Kanuhura
03.2004 - Current
- Monitored financial transactions, ensuring accurate billing procedures and minimizing discrepancies.
- Created schedules for front office staff members to ensure appropriate coverage high demand periods.
- Supervised and guided employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Conducted staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
- Coached employees through day-to-day work and complex problems.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Managed daily room inventory to maximize occupancy.
- Implemented staff training programs, improving employee performance and team cohesion.
- Fostered culture of excellence within front office team, leading by example and encouraging continuous learning.
- Developed and enforced front office policies that ensured consistent and high-quality guest experience.
- Handled guest complaints with empathy and professionalism, restoring satisfaction swiftly.
- Enhanced onboarding process for new front office staff, reducing time to full productivity.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Lh/ Atoll School
Lh/ KurendhooSkills
- Effective multitasking
- Workflow optimization
- Customer service
- Customer relations
- Scheduling and calendar management
- Operations management
- Microsoft Office Suite
- Team management
- Hospitality services
- Administrative skills
- Issue handling
- Oral and writing communication
- Records management
- Reservation management
- Effective planning
- Staff management
- Relationship building
- Training and coaching
- Guest relations
- Staff training and development
- Property management systems
- Complaint handling
- Workflow planning
- Event coordination
- Strong leadership
- Decision-making capacity
- Computer skills
- Managing operations and efficiency
- Hiring and training
Timeline
Front Office Manager
Six Senses Kanuhura
03.2004 - Current
Lh/ Atoll School
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