Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
14
14
years of professional experience
Work History
General Manager
Kailaan Trading And Investments Pvt Ltd
01.2019 - Current
Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Analyzed market trends and competitor activities to create competitive advantages.
Supervisor
Kailaan Trading And Investments Pvt Ltd
04.2010 - 01.2019
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Led major initiatives within the department that drove innovation or addressed critical business challenges.
Education
Diploma in Business Administration - Business Administration
IBS City Campus
11.2013
No Degree - O' Level And Ssc
GDH, Hoandehdhoo School
GDH.Atoll / Gdh . Hoandehdhoo
10.2007
Skills
Schedule Management
Operations Oversight
Financial Administration
Loss Prevention
Business Administration
Project Management
Contract Negotiations
Timeline
General Manager
Kailaan Trading And Investments Pvt Ltd
01.2019 - Current
Supervisor
Kailaan Trading And Investments Pvt Ltd
04.2010 - 01.2019
Diploma in Business Administration - Business Administration
IBS City Campus
No Degree - O' Level And Ssc
GDH, Hoandehdhoo School
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