HUSSAIN NASEEM
The Ritz-Carlton, Maldives. Fari Islands
Male
1
Certification
13
years of professional experience
Accomplished Food & Beverage Operations Leader with over 14 years of progressive experience in the luxury hospitality industry, specializing in the strategic management of multi-outlet Food & Beverage operations, including In-Villa Dining, All-Day Dining, specialty restaurants, bars, and bespoke dining experiences. Proven track record of delivering exceptional guest experiences, driving financial performance, and leading high-performing teams within Forbes and Marriott luxury standards.
Recognized for fostering a culture of service excellence through proactive guest engagement, personalized experiences, and talent development. Demonstrated expertise in operational leadership, revenue optimization, cost control, quality assurance, and cross-functional collaboration. Adept at managing large and diverse teams, enhancing guest satisfaction, and executing innovative concepts that elevate brand reputation and profitability.
A passionate and results-driven leader committed to exceeding guest expectations, developing future talent, and creating memorable experiences while maintaining the highest standards of luxury hospitality.
Work History
Food and Beverage Operations Manager
1 Year- Lead and oversee daily operations of multiple Food & Beverage outlets, In-Room Dining, bars, and special dining experiences to ensure exceptional guest satisfaction and brand standards.
- Manage and develop a diverse team of managers, supervisors, and service professionals through coaching, training, and performance management.
- Drive financial performance by achieving revenue targets, controlling costs, and maximizing profitability through strategic planning and effective labor management.
- Ensure compliance with Marriott Luxury Standards, Forbes Travel Guide standards, health and safety regulations, and quality assurance requirements.
- Monitor guest feedback and implement service recovery strategies to enhance guest satisfaction and loyalty scores.
- Collaborate with Culinary, Finance, Housekeeping, Engineering, and other departments to deliver seamless guest experiences and successful events.
- Plan and execute special events, promotions, and seasonal dining experiences to increase outlet revenue and guest engagement.
- Analyze operational reports, budgets, P&L statements, and key performance indicators to identify opportunities for continuous improvement.
- Manage inventory, procurement, and cost control measures to optimize food and beverage expenses while maintaining quality standards.
- Foster a culture of excellence, teamwork, innovation, and personalized service aligned with The Ritz-Carlton Gold Standards and Marriott International values.
- Conduct regular training sessions and ensure colleagues maintain high standards of product knowledge, service excellence, and operational efficiency.
- Lead quality audits and initiatives to achieve and maintain Forbes, LQA, and internal brand audit standards.
F&B Outlet Manager
4 Years 6 Months- Manage All Day Dining Restaurant’s day to day operation.
- Oversees guest and employee satisfaction and ensure to meet or exceed guest expectations through adherence of the Brand standards.
- Develop action plan to continuously improve guest experience and employee engagement.
- Creates and implements business plan for Restaurant Outlet.
- Nurtures an environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service excellence through Departmental Outing and open communication.
- Establishes clear expectations with the Employees and Supervisors. Ensure that appropriate recognition and appreciation is in place in the Restaurant Outlet.
In Villa Dining Manager
1 Year- Manage In Villa Dining’s daily operation including special occasion set up in the Resort - work closely with Culinary Department and Event Manager for planning and implementation
- Regularly review house counts, forecast and VIP list and ensure the timeliness and accuracy of the amenity set-up and delivery.
- Create an environment where employees are motivated and empowered to create meaningful guest experience.
- (Part of Pre-Opening Team)
Assistant Outlet Manager
3 Years- Supervises daily F&B shift operation (All Day Dining) and ensures compliance with all F&B policies, standards, and procedures.
- Communicate recommendations and guest comments to Chef and Food and Beverage Manager to update current guest preference
- Work closely with F&B Manager along with Culinary Department in planning, developing, and implementing Promotions Calendar for in the Restaurant
Restaurant Outlet Team Leader
1 Year- Supervise an All-Day Dining Restaurant Outlet and ensure staff is working together as a team which is necessary to deliver exceptional guest service.
- Perform opening or closing duties which includes setting up supplies and tools, cleaning all equipment and areas.
- Monitor dining rooms for seating availability, service, safety, and well-being of the guest.
- Complete work orders for maintenance repairs and submit to appropriate department or contact directly for urgent repairs.
In Villa Dining Waiter
4 Years- Take order and answer questions on menu selections.
- Record transaction in POS system at time of order.
- Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Present physical and accurate check to guest and process payment.
- Maintain cleanliness of work areas throughout the day.
- Complete closing duties, including restocking items.
Education
GCE A Level
GCE O Level
Skills
POS Micros
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Teams
Mystique Platform
Medallia
Accomplishments
Task Force at The Ritz-Carlton Rabat, Morocco-Selected for a two-month international Task Force assignment at The Ritz-Carlton Rabat, Morocco, providing operational support and upholding luxury service standards.
Certification
- Train the Trainer
- Three Steps of Service
- WSET Level 1 Award in Wines (QCF)
- WSET Level 2 Award in Wines and Spirits (QCF)
- FSA Level 3 in Food Safety
- FSA Level 3 in HACCP
Awards & Key Achievements
Five Star Leader Nominee, Achieved Highest Guest Voice Survey score, Successfully Host Resort’s events/function – Festive Season (Christmas, New Year), Easter Celebration, Group Function, Wedding
Languages
English
Full Professional
Timeline
Food and Beverage Operations Manager
The Ritz-Carlton Maldives
07.2025 - CurrentRead More
F&B Outlet Manager
The Ritz-Carlton, Maldives. Fari Islands
01.2022 - CurrentRead More
In Villa Dining Manager
The Ritz-Carlton, Maldives. Fari Islands
01.2021 - 01.2022Read More
Assistant Outlet Manager
One & Only Reethi Rah
01.2018 - 01.2021Read More
Restaurant Outlet Team Leader
One & Only Reethi Rah
01.2017 - 01.2018Read More
In Villa Dining Waiter
One & Only Reethi Rah
01.2013 - 01.2017Read More
Shaviyani Atoll Education Center
GCE O Level
Read More
Shaviyani Atoll Education Center
GCE A Level
Read More