HUSSAIN NASEEM
The Ritz-Carlton, Maldives. Fari Islands
Male
1
Certification
13
years of professional experience
Accomplished Food & Beverage Operations Leader with over 14 years of progressive experience in the luxury hospitality industry, specializing in the strategic management of multi-outlet Food & Beverage operations, including In-Villa Dining, All-Day Dining, specialty restaurants, bars, and bespoke dining experiences. Proven track record of delivering exceptional guest experiences, driving financial performance, and leading high-performing teams within Forbes and Marriott luxury standards.
Recognized for fostering a culture of service excellence through proactive guest engagement, personalized experiences, and talent development. Demonstrated expertise in operational leadership, revenue optimization, cost control, quality assurance, and cross-functional collaboration. Adept at managing large and diverse teams, enhancing guest satisfaction, and executing innovative concepts that elevate brand reputation and profitability.
A passionate and results-driven leader committed to exceeding guest expectations, developing future talent, and creating memorable experiences while maintaining the highest standards of luxury hospitality.
Work History
Food and Beverage Operations Manager
11 Months- Lead and oversee daily operations of multiple Food & Beverage outlets, In-Room Dining, bars, and special dining experiences to ensure exceptional guest satisfaction and brand standards.
- Manage and develop a diverse team of managers, supervisors, and service professionals through coaching, training, and performance management.
- Drive financial performance by achieving revenue targets, controlling costs, and maximizing profitability through strategic planning and effective labor management.
- Ensure compliance with Marriott Luxury Standards, Forbes Travel Guide standards, health and safety regulations, and quality assurance requirements.
- Monitor guest feedback and implement service recovery strategies to enhance guest satisfaction and loyalty scores.
- Collaborate with Culinary, Finance, Housekeeping, Engineering, and other departments to deliver seamless guest experiences and successful events.
- Plan and execute special events, promotions, and seasonal dining experiences to increase outlet revenue and guest engagement.
- Analyze operational reports, budgets, P&L statements, and key performance indicators to identify opportunities for continuous improvement.
- Manage inventory, procurement, and cost control measures to optimize food and beverage expenses while maintaining quality standards.
- Foster a culture of excellence, teamwork, innovation, and personalized service aligned with The Ritz-Carlton Gold Standards and Marriott International values.
- Conduct regular training sessions and ensure colleagues maintain high standards of product knowledge, service excellence, and operational efficiency.
- Lead quality audits and initiatives to achieve and maintain Forbes, LQA, and internal brand audit standards.
F&B Outlet Manager
4 Years 5 Months- Manage All Day Dining Restaurant’s day to day operation.
- Oversees guest and employee satisfaction and ensure to meet or exceed guest expectations through adherence of the Brand standards.
- Develop action plan to continuously improve guest experience and employee engagement.
- Creates and implements business plan for Restaurant Outlet.
- Nurtures an environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service excellence through Departmental Outing and open communication.
- Establishes clear expectations with the Employees and Supervisors. Ensure that appropriate recognition and appreciation is in place in the Restaurant Outlet.
In Villa Dining Manager
1 Year- Manage In Villa Dining’s daily operation including special occasion set up in the Resort - work closely with Culinary Department and Event Manager for planning and implementation
- Regularly review house counts, forecast and VIP list and ensure the timeliness and accuracy of the amenity set-up and delivery.
- Create an environment where employees are motivated and empowered to create meaningful guest experience.
- (Part of Pre-Opening Team)
Assistant Outlet Manager
3 Years- Supervises daily F&B shift operation (All Day Dining) and ensures compliance with all F&B policies, standards, and procedures.
- Communicate recommendations and guest comments to Chef and Food and Beverage Manager to update current guest preference
- Work closely with F&B Manager along with Culinary Department in planning, developing, and implementing Promotions Calendar for in the Restaurant
Restaurant Outlet Team Leader
1 Year- Supervise an All-Day Dining Restaurant Outlet and ensure staff is working together as a team which is necessary to deliver exceptional guest service.
- Perform opening or closing duties which includes setting up supplies and tools, cleaning all equipment and areas.
- Monitor dining rooms for seating availability, service, safety, and well-being of the guest.
- Complete work orders for maintenance repairs and submit to appropriate department or contact directly for urgent repairs.
In Villa Dining Waiter
4 Years- Take order and answer questions on menu selections.
- Record transaction in POS system at time of order.
- Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Present physical and accurate check to guest and process payment.
- Maintain cleanliness of work areas throughout the day.
- Complete closing duties, including restocking items.
Education
GCE A Level
GCE O Level
Skills
POS Micros
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Teams
Mystique Platform
Medallia
Accomplishments
Task Force at The Ritz-Carlton Rabat, Morocco-Selected for a two-month international Task Force assignment at The Ritz-Carlton Rabat, Morocco, providing operational support and upholding luxury service standards.
Certification
- Train the Trainer
- Three Steps of Service
- WSET Level 1 Award in Wines (QCF)
- WSET Level 2 Award in Wines and Spirits (QCF)
- FSA Level 3 in Food Safety
- FSA Level 3 in HACCP
Awards & Key Achievements
Five Star Leader Nominee, Achieved Highest Guest Voice Survey score, Successfully Host Resort’s events/function – Festive Season (Christmas, New Year), Easter Celebration, Group Function, Wedding
Languages
English
Full Professional
Timeline
Food and Beverage Operations Manager
The Ritz-Carlton Maldives
07.2025 - CurrentRead More
F&B Outlet Manager
The Ritz-Carlton, Maldives. Fari Islands
01.2022 - CurrentRead More
In Villa Dining Manager
The Ritz-Carlton, Maldives. Fari Islands
01.2021 - 01.2022Read More
Assistant Outlet Manager
One & Only Reethi Rah
01.2018 - 01.2021Read More
Restaurant Outlet Team Leader
One & Only Reethi Rah
01.2017 - 01.2018Read More
In Villa Dining Waiter
One & Only Reethi Rah
01.2013 - 01.2017Read More
Shaviyani Atoll Education Center
GCE O Level
Read More
Shaviyani Atoll Education Center
GCE A Level
Read More