HOSEA MAKORI
Security Supervisor
Malé,26
Summary
Resourceful Security Supervisor known for high productivity and efficient task completion. Specialised in risk assessment, emergency response planning, and team leadership. I excel in communication, problem-solving, and adaptability to ensure safety and security in all operations. Committed to maintaining strict vigilance and upholding security protocols to protect assets and individuals effectively.
Overview
2
2
Languages
5
5
years of professional experience
Work History
SECURITY SUPERVISOR
ROYAL ROSEWOOD
MALE
04.2025 - Current
- Led and coordinated security teams to ensure the safety and protection of personnel, assets, and facilities in compliance with company policies and regulatory standards.
- Conducted regular risk assessments and security audits to identify vulnerabilities and recommend corrective actions, enhancing overall security posture.
- Trained and supervised security personnel on best practices, conflict resolution, and the use of surveillance technology to maintain a secure environment.
- Prepared detailed incident reports and maintained accurate records to support investigations and compliance with legal requirements.
- Collaborated with law enforcement and emergency services to manage critical incidents and maintain public safety during high-risk events.
- Supervised and coordinated security personnel to ensure the safety and protection of premises and assets in compliance with company policies and legal regulations.
- Conducted regular security inspections and risk assessments to identify vulnerabilities and implement effective mitigation strategies.
- Trained and mentored junior security staff, enhancing team performance and adherence to operational protocols.
- Led a team of security personnel to ensure the safety and protection of company assets and personnel across multiple sites.
- Coordinated emergency response efforts and conducted regular safety drills to maintain high readiness levels.
TEAM MANAGER
CCI
Nairobi, Nairobi
08.2022 - 03.2025
- Led a high-performing call center team to consistently exceed monthly performance targets and improve customer satisfaction scores by 15%.
- Developed and delivered comprehensive training programs that enhanced agent skills and boosted first-call resolution rates.
- Collaborated with cross-functional departments to streamline processes, resulting in a 10% increase in operational efficiency.
- Monitored key performance indicators, and provided actionable feedback to drive continuous improvement within the team.
- Implemented strategic workforce management techniques to optimize scheduling and reduce call wait times by 20%.
- Initiated training sessions and coached employees to develop effective staff.
- Delegated work assignments and prioritized tasks.
- Facilitated weekly team meetings to discuss progress, address challenges, and plan future activities.
CUSTOMER SERVICE REPRESENTATIVE
CCI Kenya
Nairobi
02.2022 - 08.2022
- Delivered exceptional customer service in a high-volume call centre environment, consistently achieving customer satisfaction targets for international clients.
- Resolved complex customer inquiries and complaints efficiently, enhancing client retention and loyalty in a global call centre setting.
- Collaborated with cross-functional teams to streamline call centre processes, improving response times and service quality for multinational customers.
- Trained and mentored new customer service representatives, fostering a team-oriented culture focused on excellence in international customer support.
- Utilised Salesforce, Amazon, and other software to track and manage customer interactions, ensuring accurate and timely follow-up for international accounts.
- Dealt with international companies like Tmobile, Vacassa, Shutterfly, and Metro Mobile.
SECURITY OFFICER
CCI Kenya
Nairobi
02.2021 - 12.2021
- Conducted regular patrols and surveillance to detect and prevent unauthorized activities, ensuring a secure environment for employees and visitors.
- Collaborated with law enforcement and emergency responders to coordinate rapid response during critical incidents, enhancing overall safety measures.
- Utilized advanced security technology, including CCTV systems and access control software, to monitor premises and investigate suspicious activities.
Education
FIRE MANAGEMENT AND FIRST AID -
ST JOHNS AMBULANCE KENYA
Nairobi, Kenya12-2023
DIP - COMMUNICATION AND MEDIA STUDIES
ZETECH UNIVERSITY
Nairobi, Kenya12-2021
SERVICE REGIMANTATION TRAINING -
THE NATIONAL YOUTH SERVICE
Nairobi, Kenya07-2017
CERTIFICATE IN SECONDARY EDUCATION -
CARDINAL OTUNGA HIGHSCHOOL MOSOCHO
Kisii, Kenya12-2016
CERTIFICATE OF PRIMARY EDUCATION -
OLYMPIC JUNIOR SCHOOLS
12-2012
Skills
- Leadership and management
- Access systems and patrol
- Staffing and scheduling
- Access control
- Communication skills
- Surveillance training and compliance
- Coordination and problem-solving
- Performance assessment
- Security personnel training
Languages
English
Swahili
Awards
Top-performing employee for the year 2024, For exemplary work
Personal Information
- Date of Birth: 07/29/98
- Nationality: Kenyan
Phone
- Mobile, +2540714438524
- Mobile, +9609730840
Timeline
SECURITY SUPERVISOR
ROYAL ROSEWOOD
04.2025 - Current
TEAM MANAGER
CCI
08.2022 - 03.2025
CUSTOMER SERVICE REPRESENTATIVE
CCI Kenya
02.2022 - 08.2022
SECURITY OFFICER
CCI Kenya
02.2021 - 12.2021
FIRE MANAGEMENT AND FIRST AID -
ST JOHNS AMBULANCE KENYA
DIP - COMMUNICATION AND MEDIA STUDIES
ZETECH UNIVERSITY
SERVICE REGIMANTATION TRAINING -
THE NATIONAL YOUTH SERVICE
CERTIFICATE IN SECONDARY EDUCATION -
CARDINAL OTUNGA HIGHSCHOOL MOSOCHO
CERTIFICATE OF PRIMARY EDUCATION -
OLYMPIC JUNIOR SCHOOLS