HIMMATH SAEED
Addu City
Overview
5
5
years of professional experience
Work History
CALL CENTER REPRESENTATIVE
Bank Of Maldives
07.2021 - Current
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Updated customer accounts, addresses and contact information within call management databases.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Swiftly solves issues that require the attention of a supervisor.
- 91% customer satisfaction rate.
ACCOUNTS OFFICER
Villa Hakatha Pvt Ltd
03.2019 - 12.2019
- Accurately handled large amounts of money on the cash register.
- Helped management to identify workflow issues and find solutions.
- Handled customer complaints with empathy and composure.
- Consistently met my short and long-term targets.
Education
GCE A-LEVEL -
Addu High School
12.2017
GCE O-LEVEL -
Hithadhoo School
12.2014
TRAINER FOR CUSTOMER EXPERIENCE
Bank Of Maldives03-2022
SUPERVISORY SKILLS DEVELOPMENT TRAINING
Bank Of Maldives07-2024
Skills
- Customer Support
- Training and development
- Call Control
- Complaint resolution
- Call Center Operations
- Answering questions
- Performance Improvement
- Product Knowledge
Introduction
I consider myself a self-motivated, team player with strong organizational and interpersonal skills. Always looking forward to learn new skills, take on extra responsibilities, and grow professionally.
References
- Villa Hakatha HR, 332-7811
- Mohamed Hameem (Call Center Manager), 7986655
Hobbies and Interests
- Gym
- Reading
Timeline
CALL CENTER REPRESENTATIVE
Bank Of Maldives
07.2021 - Current
ACCOUNTS OFFICER
Villa Hakatha Pvt Ltd
03.2019 - 12.2019
GCE A-LEVEL -
Addu High School
GCE O-LEVEL -
Hithadhoo School
TRAINER FOR CUSTOMER EXPERIENCE
SUPERVISORY SKILLS DEVELOPMENT TRAINING
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