Hassan Shafiu
Meemu Atoll
Summary
To be in a position in the organization that meets my competencies, capabilities, education and experience and to further enhance the afore-mentioned qualities in the process and to advance my carrier up in the organizational hierarchy.
Overview
13
13
years of professional experience
Work History
Front Office Supervisor
Ifuru Island Maldives
09.2024 - 03.2025
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
Assistant Front Office Manager
VELASSARU MALDIVES
09.2018 - 04.2024
- Supervising daily front desk activities according to the established guidelines
- Prioritize and delegate daily work responsibilities to front desk staff
- Train and guide front desk staffs to provide quality customer services
- Manage staffing schedules, shift change
- Resolve guest issues and enquiries to ensure guest satisfaction
- Schedule front desk meeting to identify and resolve operational issues
- Ensure that employees are properly groomed and dressed
- Provide feedback to the team members on their performances and improvements
- # Key Duties and Responsibilities - Assistant Front Office Manager;
Front Office Supervisor
VELASSARU MALDIVES
07.2015 - 08.2018
- Supervise daily shift process ensuring all team members adhere to standard operating procedures
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
- Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests
- Assist all departments in servicing the guests during high volume periods
- # Key Duties and Responsibilities - Front Office Supervisor;
Guest Wellness Host
VELASSARU MALDIVES
07.2012 - 06.2015
- Welcome the customers and assist them for rooms according to their requirement
- Process customer payments according to the rules and policies
- Answer the calls and provide the required solution of the queries
- Resolve the customer’s complaints and take feedback
- # Key Duties and Responsibilities - Guest Wellness Host;
Telephone Operator
VELASSARU MALDIVES
11.2011 - 07.2012
Education
Cambridge GCE O level and SCC -
Dhiggaru School
01.2008
London GCE A level - undefined
Dhiggaru School
01.2011
Skills
- # Qualities and Strength;
- Fast Learner
- Ability to work for long hours
- Ability to work under pressure
- Self-motivated and eager to take on the challenges that comes along with any job
- # Computer skills and competencies;
- Well versed and familiar with micros OPERA
- Microsoft Office, Word, Excel, Power Point and Publisher
- Issue handling
- Staff management
- Shift scheduling
Languages
Mother tongue: Dhivehi
Other language: English (Fluent both written and oral)
References
Mohammed, Shareef, Front Office Manager, Mohamed.Shareef@velassaru.com, Velassaru Maldives
Timeline
Front Office Supervisor
Ifuru Island Maldives
09.2024 - 03.2025
Assistant Front Office Manager
VELASSARU MALDIVES
09.2018 - 04.2024
Front Office Supervisor
VELASSARU MALDIVES
07.2015 - 08.2018
Guest Wellness Host
VELASSARU MALDIVES
07.2012 - 06.2015
Telephone Operator
VELASSARU MALDIVES
11.2011 - 07.2012
London GCE A level - undefined
Dhiggaru School
Cambridge GCE O level and SCC -
Dhiggaru School
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