HASAN ALI MONDAL
Purba Bardhaman
Summary
Adept at multitasking and adaptability under pressure, I enhanced guest satisfaction and loyalty at Sheraton Maldives Full Moon Resort and Spa by delivering exceptional service and mastering menu expertise. My proactive approach in team collaboration and problem-solving significantly contributed to seamless event execution, showcasing my ability to drive performance improvement in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Food and Beverage Attendant
Sheraton Maldives Full Moon Resort and Spa
09.2021 - Current
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Trained new staff members on company policies and procedures.
- Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
Food and Beverage Associate
Westin Pune Koregaon Park
05.2018 - 09.2021
- Ensured all service areas were consistently well-stocked, clean, and properly organized to meet the demands of peak dining periods.
- Collaborated with team members to ensure smooth operations during peak hours, minimizing wait times for guests.
- Maintained strict adherence to food safety guidelines, ensuring a safe dining environment for all guests.
- Participated in regular team meetings focused on refining service strategies.
Education
Hotel Management Diploma -
Jakra Fera Institute of Technology
India 12.2015
High School Diploma -
Bohar High School
India 03.2014
Skills
- Adaptability under pressure
- Reliability and punctuality
- Food safety
- Kitchen support
- Guest services
- Menu expertise
- Allergy awareness
- Food presentation
- Table setting proficiency
- Upselling strategies
- Space set up
- Wine history
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Clear communication
- Multitasking
- Safety awareness
- Customer relations
- POS system operation
- Performance improvement
- Payment processing
- Table setting
- Team building
- Menu memorization
- Relationship building
- Active listening
Languages
Bengali
Bilingual or Proficient (C2)
English
Advanced (C1)
Hindi
Advanced (C1)
Russian
Beginner (A1)
Timeline
Food and Beverage Attendant
Sheraton Maldives Full Moon Resort and Spa
09.2021 - Current
Food and Beverage Associate
Westin Pune Koregaon Park
05.2018 - 09.2021
Hotel Management Diploma -
Jakra Fera Institute of Technology
High School Diploma -
Bohar High School
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