GULAM SAIDA SHAIK
DACHEPALLI,GUNTUR
Summary
Organised Team Leader 4 years of experience. Builds positive rapport, inspires trust and guides teams to achieve organisational goals. Strong facilitator, trainer and mentor.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Senior team member
KFC
MALDIVES, MAALE
2023.03 - 2024.01
- Completed repetitive food preparation tasks in line with restaurant standards.
- Led shifts and motivated team to drive sales.
- Washed and chopped raw ingredients to use in cold or cooked food items.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Prepared basic food items and ingredients for more complex dishes.
SENIOR GSA
HMS HOST HYDERABAD
HYDERABAD
2022.05 - 2023.02
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
- Coordinated advanced help for complex [Product or Service] issues.
- Assisted customers with varying questions using product knowledge and service expertise.
Supervisor
CAFE NILOUFER
HYDERABAD
2019.04 - 2022.04
- Worked closely with management to manage staff levels and allocate resources for production plans.
- Coordinated activities for team of various manufacturing workers.
- Observed worker activities to assess safety compliance and identify enforcement gaps.
Education
BACHELORS OF HOTEL MANAGEMENT - HOTEL MANAGEMENT
PIONEER INSTITUTE OF HOTEL MANAGEMENT
HYDERABAD 2015.06 - 2018.05
Certificate of Higher Education - SCIENCE
SRI CHAITANYA JUNIOR COLLEGE
GUNTUR 2012.06 - 2014.03
Skills
- Food preparation and safety
- Food service standards
- Team supervision
- Employee coaching and mentorship
- Customer relationship management
- Guest service
- POS system expertise
Languages
English
Fluent
Hindi
Advanced
Telugu
Native
Affiliations
- PLAYING CRICKET
- EXPLORING AND LEARNING NEW THINGS
Timeline
Senior team member
KFC
2023.03 - 2024.01
SENIOR GSA
HMS HOST HYDERABAD
2022.05 - 2023.02
Supervisor
CAFE NILOUFER
2019.04 - 2022.04
BACHELORS OF HOTEL MANAGEMENT - HOTEL MANAGEMENT
PIONEER INSTITUTE OF HOTEL MANAGEMENT
2015.06 - 2018.05
Certificate of Higher Education - SCIENCE
SRI CHAITANYA JUNIOR COLLEGE
2012.06 - 2014.03