GULAM SAIDA SHAIK
DACHEPALLI,GUNTUR
Summary
Organised Team Leader 4 years of experience. Builds positive rapport, inspires trust and guides teams to achieve organisational goals. Strong facilitator, trainer and mentor.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Senior team member
KFC
MALDIVES, MAALE
03.2023 - 01.2024
- Completed repetitive food preparation tasks in line with restaurant standards.
- Led shifts and motivated team to drive sales.
- Washed and chopped raw ingredients to use in cold or cooked food items.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Prepared basic food items and ingredients for more complex dishes.
SENIOR GSA
HMS HOST HYDERABAD
HYDERABAD
05.2022 - 02.2023
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
- Coordinated advanced help for complex [Product or Service] issues.
- Assisted customers with varying questions using product knowledge and service expertise.
Supervisor
CAFE NILOUFER
HYDERABAD
04.2019 - 04.2022
- Worked closely with management to manage staff levels and allocate resources for production plans.
- Coordinated activities for team of various manufacturing workers.
- Observed worker activities to assess safety compliance and identify enforcement gaps.
Education
BACHELORS OF HOTEL MANAGEMENT - HOTEL MANAGEMENT
PIONEER INSTITUTE OF HOTEL MANAGEMENT
HYDERABAD 06.2015 - 05.2018
Certificate of Higher Education - SCIENCE
SRI CHAITANYA JUNIOR COLLEGE
GUNTUR 06.2012 - 03.2014
Skills
- Food preparation and safety
- Food service standards
- Team supervision
- Employee coaching and mentorship
- Customer relationship management
- Guest service
- POS system expertise
Languages
English
Fluent
Hindi
Advanced
Telugu
Native
Affiliations
- PLAYING CRICKET
- EXPLORING AND LEARNING NEW THINGS
Timeline
Senior team member
KFC
03.2023 - 01.2024
SENIOR GSA
HMS HOST HYDERABAD
05.2022 - 02.2023
Supervisor
CAFE NILOUFER
04.2019 - 04.2022
BACHELORS OF HOTEL MANAGEMENT - HOTEL MANAGEMENT
PIONEER INSTITUTE OF HOTEL MANAGEMENT
06.2015 - 05.2018
Certificate of Higher Education - SCIENCE
SRI CHAITANYA JUNIOR COLLEGE
06.2012 - 03.2014
Similar Profiles
Ilona LambIlona Lamb
Customer Service Team Member at KFCCustomer Service Team Member at KFC
LUCAS BONNETTLUCAS BONNETT
Kitchen Hand and Front Packer at KfcKitchen Hand and Front Packer at Kfc
Milad SafariMilad Safari
Crew Member at KFCCrew Member at KFC