George Alexandru Calinoiu

- Manage high-volume accounts while maintaining strong attention to detail, ensuring accuracy and consistency in all transactions

- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients

- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution

- Providing high quality services in line with company standards

- Develop and manage products portfolio together with customer

- Effective management of accounts, ensuring all inquiries and issues are resolved promptly and professionally (Price Offers / Forecast / Budget / Orders)

- Clear and effective communication with customers to identify their needs and offer customized solutions

- Preparation of various customer reports

- Close collaboration with the team to ensure a great customer experience

- Discussions and coordination of customer requirements with Management Team

- Conduct regular reviews of client accounts, identifying areas for improvement and making necessary adjustments to ensure continued success.

- Providing high quality customer service in line with company standards

- Effective management of local accounts, ensuring all inquiries and issues are resolved promptly and professionally (Forecast / Budget / Orders / preparation of price lists for local clients)

- Clear and effective communication with customers to identify their needs and offer customized solutions

- Preparing periodic reports on the activity carried out and the feedback received from customers

- Close collaboration with the team to ensure a great customer experience

- Forecast processing in ERP system - SAP

- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business

- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts

- Processing orders / forecasts in ERP system (SAP)

- Providing high quality customer service in line with company standards

- Effective management of customer requests and complaints, ensuring they are resolved in a professional and prompt manner

- Clear and effective communication with customers to identify their needs and offer customized solutions

- Continuous improvement of customer service processes to ensure a pleasant customer experience

- Collaborating with internal departments to resolve customer issues in an efficient manner

- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business

- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts

- Processing orders from the Salomon, Summermag, Wintermag and eMag Marketplace websites

- Processing invoices to B2C and B2B clients

- Providing high quality customer service in line with company standards

- Effective management of customer requests and complaints, ensuring they are resolved in a professional and prompt manner

- Clear and effective communication with customers to identify their needs and offer customized solutions

- Continuous improvement of customer service processes to ensure a pleasant customer experience

- Collaborating with internal departments to resolve customer issues in an efficient manner

- Creating Google Ads and SEO campaigns (meta titles and meta descriptions) for the Salomon, Summermag, Wintermag and eMag Marketplace websites

- Creation of promotional campaigns for Google Ads, Facebook Ads and e-mail marketing and their implementation in the platforms

- Creating content in Photoshop for promotional campaigns

- Direct sales, I learned the importance of knowing the product portfolio and developed my ability to relate to various types of customers.

- Inventorying and checking product stocks in the store

- Reception of supply packages from the warehouse to the store

- Processing orders received online

- Promotion of products in the store

- Providing high quality customer service in accordance with store standards

- Develop strong relationships with clients through excellent customer service