Fathmath Rasheedha
Addu City
Summary
Administrative Assistant with extensive experience at Addu City Council, specializing in precise data entry and superior customer service. Proven ability to streamline office operations and strengthen client relationships, resulting in enhanced workflow efficiency and increased guest satisfaction. Detail-oriented and resourceful, dedicated to maintaining compliance and achieving operational excellence.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Addu City Council, Youth Center
05.2023 - Current
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
Sales Assistant
Sheesha Pvt Ltd
04.2019 - 02.2021
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Guest Relations Coordinator
Six Senses Laamu
03.2012 - 01.2014
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
- Collaborated with multiple departments to elevate overall guest satisfaction across the hotel experience.
- Supported corporate clients by coordinating meeting rooms and catering services ensuring smooth operation of their events.
Ticketing and Reservation Agent
Srilankan Airlines ( Galaxy Enterprises)
01.2011 - 12.2011
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
TV Presenter
VTV
01.2011 - 12.2011
- Improved show production quality by working closely with technical staff to fine-tune audiovisual elements.
- Maintained professionalism under pressure, consistently delivering top-notch performances despite unforeseen challenges or tight deadlines.
- Increased audience engagement by incorporating interactive elements and social media into live broadcasts.
- Collaborated with producers to develop innovative show segments for captivating viewers and boosting ratings.
- Enhanced viewer experience by delivering engaging commentary during live events and special programming.
- Adapted presentation style for various program formats, ensuring seamless transitions between different types of content.
Senior Medical Receptionist
ADK Hospital
11.2008 - 06.2010
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Referred and screened patients to make best use of resources, triage staff, and serve community members.
- Managed front office operations effectively during peak hours, maintaining a professional environment for both staff and patients.
- Enhanced patient experience by implementing efficient appointment scheduling and managing high-volume phone calls.
- Improved patient check-in process by developing a concise registration form that captured essential information accurately.
- Handled sensitive patient data with discretion, adhering to HIPAA guidelines and ensuring confidentiality at all times.
- Provided compassionate support to patients during difficult medical situations, ensuring their comfort throughout their visit.
Assistant Teacher
S.A.E.C
03.2007 - 08.2008
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
- Supported student physical, mental, and social development using classroom games and activities.
Education
Foundation For Diploma Studies -
Mandhu Learning College
Malé, Maldives05-2009
Diploma in Beauty Culture - Beauty
HARIOT WATT ACADEMY
Colombo , Sri Lanka07-2016
Saloon Management - Management
HARIOT WATT ACADEMY
Colombo , Sri Lanka11-2016
Skills
- Data entry
- Computer skills
- Office administration
- Time management
- Customer and client relations
- Computer proficiency
- Verbal communication
- Relationship building
- Meticulous attention to detail
- Resourceful
- Writing reports
- Customer service
Timeline
Administrative Assistant
Addu City Council, Youth Center
05.2023 - Current
Sales Assistant
Sheesha Pvt Ltd
04.2019 - 02.2021
Guest Relations Coordinator
Six Senses Laamu
03.2012 - 01.2014
Ticketing and Reservation Agent
Srilankan Airlines ( Galaxy Enterprises)
01.2011 - 12.2011
TV Presenter
VTV
01.2011 - 12.2011
Senior Medical Receptionist
ADK Hospital
11.2008 - 06.2010
Assistant Teacher
S.A.E.C
03.2007 - 08.2008
Foundation For Diploma Studies -
Mandhu Learning College
Diploma in Beauty Culture - Beauty
HARIOT WATT ACADEMY
Saloon Management - Management
HARIOT WATT ACADEMY
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