Summary
Overview
Work History
Education
Skills
Timeline
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Fathimath Makhzoona Abbas

Fathimath Makhzoona Abbas

Summary

Proven Event Coordinator at Kaimoo Resorts & Hotels Pvt Ltd, adept in project management and event planning, with a knack for leading teams to exceed client expectations. Fluent in multiple languages, including English and Hindi, I excel in fostering client relationships and boosting event attendance through innovative marketing strategies. My approach combines effective time management and exceptional communication skills, ensuring seamless event execution. Committed professional provides excellent customer service and works to carry out events to highest of standards. Knowledgeable and experienced in budgeting, vendor management and event promotion and marketing. Adept at problem-solving.

Overview

8
8
years of professional experience

Work History

Event Coordinator

Kaimoo Resorts & Hotels Pvt Ltd
09.2023 - Current
  • Coordinated schedules and timelines for events.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Managed event logistics and operations.
  • Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
  • Developed creative marketing materials that generated interest and boosted event attendance.
  • Maintained accurate records and conducted post-event analysis, identifying areas of improvement for future events.

Reception Supervisor

Mookai Suites Pvt Ltd
06.2019 - 09.2023
    • Supported sales efforts by promoting hotel services and amenities to guests during their stay, resulting in increased revenue generation.
    • Played a key role in achieving high occupancy rates by handling reservation inquiries professionally and accurately.
    • Demonstrated strong problem-solving skills when faced with challenging situations or guest complaints, leading to satisfactory resolutions for all parties involved.
    • Streamlined check-in and check-out procedures for increased guest convenience and reduced wait times.
    • Supervises front office team members to ensure efficient and smooth operations and to ensure they adhere to the rules and regulations of the hotel that discipline is followed by all the staff.
    • Train, direct, resolve issues/problems, performance appraisal, and coached the front desk team members to ensure quality of operation.

Receptionist

Mookai Suites Pvt Ltd
05.2018 - 06.2019
  • Greeted guests at the front desk, facilitated check-in and check-out process, and engaged in friendly conversations.
  • Provided administrative support to team members by making copies, sending faxes, organizing documents, and rearranging schedules.
  • Managed conference room scheduling, and collaborated with meeting organizers on logistics and catering.
  • Answered and directed incoming calls using a multi-line telephone system.
  • Sorted incoming mail and directed it to the correct personnel each day.
  • Handled payment processing and provided customers with receipts and proper bills
    and change and update accounts to reflect the balance
  • Maintained front office cleanliness and organized supplies to increase productivity

Sales Associate

Ace Hardware & Home Centre
05.2017 - 03.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Bachelors of International Tourism Management -

Maldives National University
Malé, Maldives
03.2024

Certified Guest Service Professional -

American Hotel & Lodging Association
Washington, DC. United States
02.2019

Customer Service “The Basics” -

Training Maldives
Malé, Maldives
01.2019

Hotel Resilient Program -

National Disaster Management Authority
Male'
07.2018

Edexcel A' Level & Higher Secondary Education -

Madharsathul Ifthithaah
Lh. Naifaru
06.2014

Cambridge O' Level & Secondary School Certificate -

Meynaa School
N. Holhudhoo
11.2011

Skills

  • Event Planning
  • Project Management
  • Scheduling
  • Time Management
  • Certified customer service professional
  • Good communication skills
  • Fluent in English, Hindi, Urdu & Dhivehi
  • Team player, with the ability to lead and collaborate in teams

Timeline

Event Coordinator

Kaimoo Resorts & Hotels Pvt Ltd
09.2023 - Current

Reception Supervisor

Mookai Suites Pvt Ltd
06.2019 - 09.2023

Receptionist

Mookai Suites Pvt Ltd
05.2018 - 06.2019

Sales Associate

Ace Hardware & Home Centre
05.2017 - 03.2018

Bachelors of International Tourism Management -

Maldives National University

Certified Guest Service Professional -

American Hotel & Lodging Association

Customer Service “The Basics” -

Training Maldives

Hotel Resilient Program -

National Disaster Management Authority

Edexcel A' Level & Higher Secondary Education -

Madharsathul Ifthithaah

Cambridge O' Level & Secondary School Certificate -

Meynaa School

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Fathimath Makhzoona Abbas