Fathimath Shifana
Hulhumale'
Summary
Dynamic customer service professional with proven problem-solving skills, adept at resolving escalated issues at Novelty Printers & Publishers Pvt Ltd. Achieved high customer satisfaction through effective complaint handling and payment processing. Recognized for fostering strong client relationships and exceeding service standards, contributing to enhanced loyalty and team success.
Overview
18
18
years of professional experience
Work History
Supervisor
Novelty Printers & Publishers Pvt Ltd.
12.2007 - 07.2025
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Monitored customer service calls to verify representatives' adherence to service standards and best practices.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Customer Service Representative
Dhiraagu
06.2007 - 11.2007
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Zikuraa International College
Male'10-2025
Maldives National Skills Development Authority
Maldives Institute of Technology
Male'11-2022
Skills
- Problem-solving skills
- Call center experience
- Complaint handling
- Filing
- Customer service
- Payment processing
- Microsoft outlook
- Paperwork processing
- Administrative support
Timeline
Supervisor
Novelty Printers & Publishers Pvt Ltd.
12.2007 - 07.2025
Customer Service Representative
Dhiraagu
06.2007 - 11.2007
Zikuraa International College
Maldives National Skills Development Authority
Maldives Institute of Technology
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