FALUL HUSSAIN MOHAMED HUSSAIN
Summary
Detail-oriented Hospitality Professional skilled in managing reservations, coordinating bookings, and addressing customer inquiries. Expertise in issue resolution and maintaining accurate records. Experienced in utilising booking systems and delivering outstanding service in fast-paced environments, contributing to overall company performance.
Overview
8
8
years of professional experience
Work History
Reservations Agent
Pearl Travels Service
Male, Maldives
08.2023 - Current
- Conducted follow-up calls and emails to confirm bookings and provide pre-arrival information.
- Addressed overbooking on specifc room types, working with customers to adjust accommodations.
- Secured bookings through phone, email and webchat sales, using expert hotel product and service knowledge.
- Utilised reservation software to input, retrieve, and update guest information promptly.
- Provided detailed information about facilities, services, and local attractions to enhance guest experience.
- Assisted with dinner and entertainment bookings, Identifying customer preferences and providing solutions to match.
- Compiled reports on reservation activity for senior management review.
- Receieved incoming reservations enquiries and updated existing bookings in line with established policies and procedures.
- Processed payments and sent confirmation details to customers via email or mobile app.
- Booked and managed hotel reservations, employing company policies to handle cancellations and complaints.
- Maintained accurate and up-to-date records of all reservations and correspondence.
Marketing Executive
BHM Traders
Male
05.2021 - 05.2023
- Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.
- Created sales strategies to promote advertising offerings and motivate larger deals.
- Implemented marketing plans for new product launches, working closely with product team to meet key milestones and deadlines.
Admin Coordinator
Grandeur Maldives Pvt Ltd
Male
04.2020 - 04.2021
- Gained one year of experience in administrative coordination within a professional environment
Sales Executive & Admin Assistant
Bajaj House
Weligama, Sri Lanka
01.2019 - 12.2019
- Managed customer relationships through consultative sales techniques to attain individual sales goals.
- Achieved company targets by implementing successful sales strategies.
Education
Certificate - Digital Marketing
Sri Lanka Institute of Marketing (SLIM)
Matara01-2023
G. C. E. Advanced Level Examination - Engineering Technology Stream
MR/Arafa Central College
Weligama, Matara, Sri Lanka01-2017
G. C. E. Ordinary Level Examination -
MR/Arafa Central College
Weligama, Matara, Sri Lanka01-2014
Skills
- Reservation systems and booking management
- Customer service and support
- Time management and prioritization
- Verbal communication skills
- Collaborative teamwork and leadership
- Relationship building and rapport
- Administrative coordination
- Problem solving strategies
School Achievements
Member of School Sports Comity
Member of School Prefect
Certificates in Zonal and Provincial Level in Athletics Meets, Football and Cricket
Captain of School Football, Cricket and Athletic Team
Languages
Fluent in English, Tamil and Sinhala.
Good in Dhivehi.
Timeline
Reservations Agent
Pearl Travels Service
08.2023 - Current
Marketing Executive
BHM Traders
05.2021 - 05.2023
Admin Coordinator
Grandeur Maldives Pvt Ltd
04.2020 - 04.2021
Sales Executive & Admin Assistant
Bajaj House
01.2019 - 12.2019
Certificate - Digital Marketing
Sri Lanka Institute of Marketing (SLIM)
G. C. E. Advanced Level Examination - Engineering Technology Stream
MR/Arafa Central College
G. C. E. Ordinary Level Examination -
MR/Arafa Central College