Months of experience
Faihaa Rasheed
Malé,Maldives
Summary
Looking forward to learn new things and gain some more experience in a field where its interesting to work. Can do better than before and will try harder to achieve more goals for the company.
Overview
10
10
Work History
Contact Center Agent
Bank Of Maldives
Malé, Maldives
06.2023 - 04.2024
- Assisted customers by answering questions and responding to inquiries.
- Educated customers on company systems, form completion, and access to services.
- Maintained high call quality standards by adhering to company policies and procedures for each interaction.
- Improved customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Resolved customer issues by researching and exploring answers, implementing solutions, and escalating unresolved problems to upper management.
Education
No Degree - Business Stream
HAA ALIFU ATOLL EDUCATION CENTRE
HA DHIDHDHOO06.2022
Skills
- Problem-solving skills
- Follow-up skills
- Relationship Building
- Team work
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