Esrail Nayak
Summary
Experienced Assistant Executive Housekeeper with a proven track record of managing large-scale housekeeping operations in luxury resorts and hotels. Skilled in leading high-performing teams, implementing cost-saving initiatives, and ensuring top-notch cleanliness and guest satisfaction. Recognized for optimizing operations, enhancing employee performance, and maintaining compliance with health and safety regulations. Dynamic and results-driven professional with over 13 years of comprehensive experience in the hospitality industry.
Overview
2026
2026
years of professional experience
Work History
Assistant Executive Housekeeper
Sun Siyam Vilu Reef
01.2024 - Current
- Managed housekeeping operations for a 103-villa luxury resort, ensuring consistent delivery of high standards of cleanliness and service
- Designed and implemented training programs to improve staff performance and operational quality
- Developed efficient scheduling systems to optimize workforce productivity and resource allocation.
- Implemented quality control measures that enhanced service consistency across all guest accommodations.
- Analyzed inventory levels and coordinated supply orders to maintain operational efficiency.
- Resolved guest complaints promptly, enhancing overall customer experience and loyalty.
- Evaluated performance metrics to identify areas for improvement and drive operational effectiveness.
- Supported revenue growth by suggesting upsell opportunities for additional services or amenities when appropriate during daily interactions with guests.
- Championed sustainability initiatives within the housekeeping department, implementing green cleaning practices and reducing waste through efficient resource management.
- Evaluated employee performance regularly through formal reviews, providing constructive feedback for improvement while recognizing exceptional contributions to the team''s success.
- Optimized departmental budget allocation through careful analysis of expense reports and adjustment of spending as necessary based on business needs.
- Reduced inventory costs by implementing effective linen and amenity management strategies.
- Established strong vendor relationships to secure best pricing on supplies without compromising quality or sustainability objectives for the property.
- Promoted a positive work environment through effective communication, teamwork, and recognition programs for outstanding employees.
- Reduced staff turnover by creating an inclusive work environment that fostered teamwork and open communication among employees.
- Regularly reviewed performance metrics to identify potential areas for improvement in both individual staff members'' performances as well as overall departmental efficiency.
Housekeeping Manager
Siyam World & Beach House Collection
02.2022 - 01.2024
- Oversaw housekeeping operations for a 469-villa resort, managing public areas and dining spaces
- Directed a team of 102 staff members, achieving operational excellence and improving workflow
- Conducted inspections to ensure compliance with luxury service standards and guest satisfaction
Senior Housekeeping Supervisor
Mercure Maldives
10.2019 - 02.2022
- Worked as a second command of the department
- Supervised daily housekeeping operations, ensuring adherence to cleanliness and safety standards
- Managed inventory and budgets, maintaining adequate stock levels and minimizing waste
- Worked closely with the Front Office team to address guest concerns promptly and effectively
Housekeeping Supervisor (Pre-Opening Team)
Sun Aqua Iru Veli
12.2018 - 08.2019
- Played a critical role in pre-opening operations, establishing housekeeping processes for 128 suites
- Developed and implemented operational procedures to ensure efficiency and high service standards
Assistant Housekeeping Manager
The Leela Goa
12.2016 - 12.2018
- Worked as a third command of the department
- Managed daily operations for luxury suites and public areas, maintaining 5-star standards
- Trained and mentored staff on cleaning protocols, guest service, and safety procedures
- Reduced costs through efficient scheduling and resource management
- Played a critical role in operations, establishing housekeeping processes for 220 suites excluding clubs rooms
Housekeeping Supervisor
Courtyard by Marriott
01.2015 - 01.2016
Housekeeper
Marriott Whitefield
01.2012 - 01.2015
Education
MBA - Tourism & Hospitality
Thames College
Sri Lanka 09.2024
Hotel Management
Annamalai University
Chennai,india04-2014
Marriott Executive Development Program - Hospitality Management
Marriott International
Bengaluru ,india05-2015
Butler -
South Africa Butler Academy
Siyamworld ,maldives 07.2022
Skills
- Preventive Maintenance
- Team Development
- Budgeting
- Opera PMS
- Microsoft Office
- Cultural Sensitivity
- Occupational Safety
- Inventory Control
- Training
- Resource Allocation
- HR Fusion
- Complaint Resolution
- Compliance
- SOP Implementation
- Performance Management
- Expense Reduction
- Micros Materials Control
- Service Excellence
- Quality Audits
Accomplishments
- Nominated for Leader of the Second Quarter (2023) | Siyam World Maldives
- Recognized as Heartiest of the Year (2021) | Mercure Maldives
- Awarded Youngest Leader of the Quarter | The Leela Goa
- Implemented cost-saving initiatives, achieving a 15% reduction in expenses.
- Strong knowledge on Brand standard audit & LQA
Additionalinformation
- Available to join after a one-month notice period.
- Strong commitment to sustainability, diversity, and cost optimization in housekeeping operations.
Languages
English
Hindi
Tamil
kannada
oriya
dhivehi
Timeline
Assistant Executive Housekeeper
Sun Siyam Vilu Reef
01.2024 - Current
Housekeeping Manager
Siyam World & Beach House Collection
02.2022 - 01.2024
Senior Housekeeping Supervisor
Mercure Maldives
10.2019 - 02.2022
Housekeeping Supervisor (Pre-Opening Team)
Sun Aqua Iru Veli
12.2018 - 08.2019
Assistant Housekeeping Manager
The Leela Goa
12.2016 - 12.2018
Housekeeping Supervisor
Courtyard by Marriott
01.2015 - 01.2016
Housekeeper
Marriott Whitefield
01.2012 - 01.2015
MBA - Tourism & Hospitality
Thames College
Hotel Management
Annamalai University
Marriott Executive Development Program - Hospitality Management
Marriott International
Butler -
South Africa Butler Academy
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