Summary
Overview
Work History
Education
Skills
Accomplishments
Additionalinformation
Languages
Timeline
Generic

Esrail Nayak

Summary

Experienced Assistant Executive Housekeeper with a proven track record of managing large-scale housekeeping operations in luxury resorts and hotels. Skilled in leading high-performing teams, implementing cost-saving initiatives, and ensuring top-notch cleanliness and guest satisfaction. Recognized for optimizing operations, enhancing employee performance, and maintaining compliance with health and safety regulations. Dynamic and results-driven professional with over 13 years of comprehensive experience in the hospitality industry.

Overview

2026
2026
years of professional experience

Work History

Assistant Executive Housekeeper

Sun Siyam Vilu Reef
01.2024 - Current
  • Managed housekeeping operations for a 103-villa luxury resort, ensuring consistent delivery of high standards of cleanliness and service
  • Designed and implemented training programs to improve staff performance and operational quality
  • Developed efficient scheduling systems to optimize workforce productivity and resource allocation.
  • Implemented quality control measures that enhanced service consistency across all guest accommodations.
  • Analyzed inventory levels and coordinated supply orders to maintain operational efficiency.
  • Resolved guest complaints promptly, enhancing overall customer experience and loyalty.
  • Evaluated performance metrics to identify areas for improvement and drive operational effectiveness.
  • Supported revenue growth by suggesting upsell opportunities for additional services or amenities when appropriate during daily interactions with guests.
  • Championed sustainability initiatives within the housekeeping department, implementing green cleaning practices and reducing waste through efficient resource management.
  • Evaluated employee performance regularly through formal reviews, providing constructive feedback for improvement while recognizing exceptional contributions to the team''s success.
  • Optimized departmental budget allocation through careful analysis of expense reports and adjustment of spending as necessary based on business needs.
  • Reduced inventory costs by implementing effective linen and amenity management strategies.
  • Established strong vendor relationships to secure best pricing on supplies without compromising quality or sustainability objectives for the property.
  • Promoted a positive work environment through effective communication, teamwork, and recognition programs for outstanding employees.
  • Reduced staff turnover by creating an inclusive work environment that fostered teamwork and open communication among employees.
  • Regularly reviewed performance metrics to identify potential areas for improvement in both individual staff members'' performances as well as overall departmental efficiency.

Housekeeping Manager

Siyam World & Beach House Collection
02.2022 - 01.2024
  • Oversaw housekeeping operations for a 469-villa resort, managing public areas and dining spaces
  • Directed a team of 102 staff members, achieving operational excellence and improving workflow


  • Conducted inspections to ensure compliance with luxury service standards and guest satisfaction


Senior Housekeeping Supervisor

Mercure Maldives
10.2019 - 02.2022
  • Worked as a second command of the department
  • Supervised daily housekeeping operations, ensuring adherence to cleanliness and safety standards
  • Managed inventory and budgets, maintaining adequate stock levels and minimizing waste
  • Worked closely with the Front Office team to address guest concerns promptly and effectively

Housekeeping Supervisor (Pre-Opening Team)

Sun Aqua Iru Veli
12.2018 - 08.2019
  • Played a critical role in pre-opening operations, establishing housekeeping processes for 128 suites
  • Developed and implemented operational procedures to ensure efficiency and high service standards

Assistant Housekeeping Manager

The Leela Goa
12.2016 - 12.2018
  • Worked as a third command of the department
  • Managed daily operations for luxury suites and public areas, maintaining 5-star standards
  • Trained and mentored staff on cleaning protocols, guest service, and safety procedures
  • Reduced costs through efficient scheduling and resource management
  • Played a critical role in operations, establishing housekeeping processes for 220 suites excluding clubs rooms

Housekeeping Supervisor

Courtyard by Marriott
01.2015 - 01.2016

Housekeeper

Marriott Whitefield
01.2012 - 01.2015

Education

MBA - Tourism & Hospitality

Thames College
Sri Lanka
09.2024

Hotel Management

Annamalai University
Chennai,india
04-2014

Marriott Executive Development Program - Hospitality Management

Marriott International
Bengaluru ,india
05-2015

Butler -

South Africa Butler Academy
Siyamworld ,maldives
07.2022

Skills

  • Preventive Maintenance
  • Team Development
  • Budgeting
  • Opera PMS
  • Microsoft Office
  • Cultural Sensitivity
  • Occupational Safety
  • Inventory Control
  • Training
  • Resource Allocation
  • HR Fusion
  • Complaint Resolution
  • Compliance
  • SOP Implementation
  • Performance Management
  • Expense Reduction
  • Micros Materials Control
  • Service Excellence
  • Quality Audits

Accomplishments

  • Nominated for Leader of the Second Quarter (2023) | Siyam World Maldives
  • Recognized as Heartiest of the Year (2021) | Mercure Maldives
  • Awarded Youngest Leader of the Quarter | The Leela Goa
  • Implemented cost-saving initiatives, achieving a 15% reduction in expenses.
  • Strong knowledge on Brand standard audit & LQA

Additionalinformation

  • Available to join after a one-month notice period.
  • Strong commitment to sustainability, diversity, and cost optimization in housekeeping operations.

Languages

English
Hindi
Tamil
kannada
oriya
dhivehi

Timeline

Assistant Executive Housekeeper

Sun Siyam Vilu Reef
01.2024 - Current

Housekeeping Manager

Siyam World & Beach House Collection
02.2022 - 01.2024

Senior Housekeeping Supervisor

Mercure Maldives
10.2019 - 02.2022

Housekeeping Supervisor (Pre-Opening Team)

Sun Aqua Iru Veli
12.2018 - 08.2019

Assistant Housekeeping Manager

The Leela Goa
12.2016 - 12.2018

Housekeeping Supervisor

Courtyard by Marriott
01.2015 - 01.2016

Housekeeper

Marriott Whitefield
01.2012 - 01.2015

MBA - Tourism & Hospitality

Thames College

Hotel Management

Annamalai University

Marriott Executive Development Program - Hospitality Management

Marriott International

Butler -

South Africa Butler Academy
Esrail Nayak