DIM KHAWL NUAM

• Welcomes and acknowledges all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Sets tables according to type of meal and service standards.
• Developed menu knowledge and was able to assist guests on menu selection.
• Communicates with the kitchen regarding meal requirements, allergies, dietary needs, and special requests.
• Records transaction in MICROS system at time of order.
• Ascertains guest feedback to ensure satisfaction with each food course and/or beverages.
• Maintains cleanliness of work area, operating supplies and equipment’s, throughout the day.
• Adheres to opening and closing checklist to ensure the operations runs smooth.
• Presents physical and accurate check to guest and process payment.
• Follows all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager/supervisor.
• Ensures uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Communicate with guests and colleagues using clear and professional language.
• Develops and maintains positive working relationships with fellow associates, support team to reach common goals.
• Ensures adherence to quality expectations and Brand standards.

• Take ownership of customer issues

• Troubleshoot problems and see them through to resolution

• Escalate unresolved issues to the appropriate internal teams

• Collect prompt and accurate feedback from customers

• Handling Facility Management and Operational Management of mall.

• Maintenance Check and Organizing Events.

• Welcome guests to the venue.

• Provide accurate wait times and monitor waiting lists.

• Manage reservations.

• Coordinate with wait staff about available seating options.

• Answer incoming calls and address customers’ queries.

• Handling different situations in absence of any supervision.

• Presently handling all paper and administration work.

• Managed multiple tables, treated each as a valued guest and created a relaxing environment for each guest.

• Served food and beverages to guests, including serving fine wines to guests.

• Actively participating in various inter departmental activities.

• Participating in various in-house beverage training sessions.