Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dilara Makhmet

Dilara Makhmet

Almaty,ALA

Summary

Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service. Proven ability to manage guest interactions efficiently, ensuring seamless experience. Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving.

Overview

4
4
years of professional experience

Work History

Lifestyle Host

Veligandu Maldives Resort
10.2024 - Current
  • Greeted and seated guests, ensuring prompt service and a welcoming atmosphere.
  • Creating and adjusting vacation itineraries.
  • Provide and coordinate evening entertainment and excursion – Make daily arrival and departure schedule for next day
  • Knowledge of Opera System
  • Having deep knowledge of all hotel amenities and services for guests

Front Desk Supervisor

Swissotel Wellness Resort Alatau
11.2022 - 04.2024
  • Managed front desk operations, ensuring efficient guest check-in and check-out processes.
  • Coordinated communication between departments to enhance guest service experiences.
  • Assisted in training new staff on customer service protocols and hotel systems.
  • Resolved guest inquiries and complaints promptly, maintaining high satisfaction levels.

Front Desk Receptionist

Swissotel Wellness Resort Alatau
08.2021 - 11.2022
  • Managed front desk operations, ensuring seamless guest check-in and check-out processes.
  • Answered multi-line phone system, directing calls to appropriate departments efficiently.
  • Maintained accurate appointment schedules, optimizing use of conference rooms and facilities.
  • Assisted with administrative tasks, including filing and data entry for guest records.

Education

Tourism And Hospitality

The Kazakh Ablai Khan University of International Relations
Almaty, Kazakhstan
05-2021

Skills

    Excellent communication and interpersonal skills
    Strong problem-solving and conflict resolution abilities
    Proficient in hotel management software (eg, Opera, Fidelio)
    Multitasking and time management skills
    Ability to work effectively under pressure
    Attention to detail and organizational skills
    Customer service-oriented with a friendly and approachable demeanor
    Knowledge of local attractions, events, and dining options
    Knowledge of LQA standards

Languages

English
Upper intermediate (B2)
Russian
Advanced (C1)
Turkish
Intermediate (B1)

Timeline

Lifestyle Host

Veligandu Maldives Resort
10.2024 - Current

Front Desk Supervisor

Swissotel Wellness Resort Alatau
11.2022 - 04.2024

Front Desk Receptionist

Swissotel Wellness Resort Alatau
08.2021 - 11.2022

Tourism And Hospitality

The Kazakh Ablai Khan University of International Relations

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Dilara Makhmet