Daria Zvezdinova

Responsibilities:

• Welcoming and Escorting Guests: Greet guests upon arrival and guide them to their accommodations, ensuring a warm and professional welcome.
• Guest Care: Attend to guests' needs and requests throughout their stay, providing exceptional service and ensuring a comfortable experience.
• Reception Duties: Manage reception tasks, including monitoring flight schedules, handling phone calls, and resolving any issues that arise.
• Activity Oversight: Oversee and coordinate all guest activities to ensure seamless and enjoyable experiences.
• System Knowledge: Proficient in Eleanore and Opera systems, leveraging expertise to enhance service delivery and operational efficiency.

Responsibilities:

• Guest Reception: Extend a warm welcome to guests upon arrival, ensuring a pleasant and professional greeting.
• Table Escorting: Guide guests to their assigned tables with attentiveness and efficiency.
• Seating Chart Management: Oversee and manage daily seating arrangements to optimize guest flow and satisfaction.
• Menu Presentation: Introduce and describe new menu items to guests, enhancing their dining experience with knowledgeable recommendations.
• Support to Wait Staff: Assist wait staff in serving guests as needed, ensuring prompt and efficient service.
• Guest Interaction: Engage with guests proactively to uphold high service standards and address any concerns or special requests.

Responsibilities:

• Venue Operations: Manage the opening and closing procedures of the venue, including welcoming and escorting guests, serving them, and overseeing mini bar operations for guest villas. Monitor bookings and plan seating arrangements to ensure smooth service.
• POS System Management: Utilize restaurant POS systems with proficiency to accurately process orders and payments, ensuring efficient transaction handling.
• Daily Duties: Execute opening and closing tasks as required, maintaining operational readiness and adherence to service standards.
• Inventory Management: Restock supplies and food items as needed to ensure the restaurant is fully prepared for service, maintaining high standards of readiness and availability.

Responsibilities:

• Product Quality Control: Inspect all products for expiration dates and oversee the opening and closing of the system. Manage and control all aspects of product operations to ensure quality and compliance.
• Leadership and Campaign Development: Led a team of creative professionals to design and execute an interactive campaign that garnered an industry award for excellence.
• Visual Design and Modeling: Created a photorealistic XD model of an automobile, which was prominently featured in an international commercial, demonstrating advanced design skills.
• Database Development: Developed an online database for tracking and managing customer information, resulting in improved customer satisfaction and streamlined data management.

Responsibilities:

• Booking Management: Review and manage daily bookings to ensure efficient seating and guest flow.
• Guest Services: Greet guests upon arrival, escort them to their tables, explain the menu offerings, and assist with outerwear and personal belongings.
• Collaboration with Kitchen Staff: Work closely with kitchen staff to ensure orders are prepared and delivered promptly and accurately.
• Maintaining Restaurant Standards: Ensure the restaurant is consistently clean, neat, and well-maintained, upholding high standards of hygiene and presentation.

Responsibilities:

• Guest Reception and Seating: Welcome guests upon arrival and escort them to their designated seats, ensuring a smooth and courteous seating experience.
• Menu Presentation and Guest Comfort: Present the menu to guests, providing detailed information as needed, and ensure their comfort throughout their dining experience.
• Staff Collaboration: Coordinate with restaurant staff to ensure that orders are processed and delivered efficiently and accurately.
• Restaurant Maintenance: Maintain a clean, organized, and well-kept restaurant environment at all times, adhering to high standards of cleanliness and presentation.

Responsibilities and Achievements:

• Budgeting System Implementation: Developed and implemented a comprehensive budgeting system that successfully reduced costs and enhanced financial efficiency.
• Quality and Operations Management: Monitored production dates and ensured the accuracy of work processes. Managed guest reception, addressed and resolved conflict situations to maintain a positive environment.
• Team Leadership: Conducted regular team meetings to monitor progress, address issues, and ensure alignment with organizational goals.
• Customer Strategy Development: Created and implemented a customer-oriented strategy that significantly increased customer satisfaction and loyalty.