CHUAUTHANPUII PACHUAU
Summary
Diligent Assistant Spa Manager with background in enhancing client satisfaction and optimizing daily operations. Successfully managed team coordination and implemented effective service protocols. Demonstrated leadership and communication skills in maintaining high service standards and resolving client concerns.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Spa Manager
Anantara Kihavah, Maldives
02.2023 - Current
- To support Director of Spa & Head of Wellness in developing and maintaining the high standard of Services in all aspects of the operation
- The general responsibilities include being responsible for and reporting all therapist’s activities relating to working schedule and leave balances, implementing in-house training programs, providing exceptional customer service and performing quality spa & wellness treatments
- To be responsible for all aspects of the spa operation in the absence of Director of Spa & Head of wellness
- Handled client issues professionally, resolving concerns quickly to maintain positive relationships with customers.
- Maintaining spa facilities, including managing the budget for supplies and equipment and hiring staff to perform maintenance tasks
- Managing the day-to-day operations of the spa, including hiring and training staff, scheduling appointments, and organizing events
- Trained new staff members on proper procedures, techniques, and customer service standards to maintain consistent quality across all services.
- Reviewing customer feedback to identify areas where improvement is needed
- Managing the spa’s finances, including creating and monitoring budgets, ordering supplies and monthly reports
- Worked closely with other departments within the facility to ensure seamless coordination of guest experiences from arrival through departure.
Spa Supervisor
Anantara Kihavah, Maldives
01.2018 - 01.2023
- To support Director of Spa in developing and maintaining the high standard of Services in all aspects of the operation
- The general responsibilities include being responsible for and reporting all therapist activities relating to working schedule and leave balances, implementing in-house training programmes, providing exceptional customer service and performing quality spa treatments
- To be responsible for all aspects of the spa operation in the absence of Director of Spa
Senior Spa Therapist/Beauty Therapist
Freedom of the Seas, Royal Caribbean International
02.2017 - 11.2017
- To provide and maintain the highest standards of massage therapy, Elemis and Mandara treatments, recommendations for client homecare, daily operational procedures and overall excellent client care, creating a feeling of rest, relaxation and wellbeing for our guests, to enhance their enjoyment of the spa experience, in order to obtain repeated client visits and optimum guest satisfaction
- Increased spa revenue by expanding the range of services offered and attracting new clientele.
Senior Spa Therapist/Beauty Therapist and Receptionist
Per Aquum Desert Palm Resort and Hotel
08.2015 - 11.2015
- MEDIC First Aid Instructor – Completed and competently performed the required knowledge and skill objectives for Medic plus CPR, AED & First Aid for Adults
- Awarded for the Skill Soft Training – Guest Satisfaction & Problems Resolution
- Awarded for Grooming Standard Training
- Awarded for Telephone Etiquette Training
- Provide consistent spa massage body/beauty treatment
- Maintain cleanliness and standards according to Lime Spa
- Ensure guests are handled in safe and professional manner
- Up selling Treatments/Products and doing Promotion for the Spa
- Handling the reception and making the reports
Spa Therapist/Beauty Therapist and Receptionist
Desert Island Resort and Spa by Anantara
02.2014 - 07.2015
- The Best Retailer in the Spa3 month in a year,2014
- Got100% Scored in the LRA Audit in the Month of November,2014
- Provide consistent spa massage body/beauty treatment
- Maintain standard and cleanliness according to Anantara Spa
- Ensure guests are handled in safe and professional manner
- Up selling Treatments/Products and doing Promotion for the Spa
- Handling the reception and making the reports
Guest Service Assistant in the Spa & Fitness Centre (Departmental Trainer)
The Taj Mahal Hotel, New Delhi, India
12.2009 - 01.2014
- Rewarded the Guest Engagement Star for3 times of:
- 1
- Hillary Clinton
- 2
- Katy Perry
- 3
- Lady Gaga
Corporate Spa Trainer & Supervisor
R3 (Relax, Revive, Rejuvenate) Spa, New Delhi, India
03.2008 - 11.2009
- Taking care of the training program for the Students and the Staffs
- Maintain standards according to R3 Spa Company
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Ensure guests are handled in safe and professional manner
- Ensures a high standard of customer care and treatment is given to each guest, and maintains guest information
- Assists in scheduling and assigns personnel to meet demands
- Other duties as need or required by management
- Set up the New spa
Spa Therapist/Beauty Therapist and Receptionist
Amanbagh Resort, Rajasthan, India
09.2007 - 02.2008
- Provide consistent massages and body/beauty treatments
- Maintain standards according to the Spa
- Ensure guests are handled in safe and professional manner
Education
Post Graduate -
CIDESCO
Bachelor of Arts - undefined
Mizoram University
01.2005
Skills
- Completed Chi Nei Tsang1 in Hua Hin, Thailand2023
- Massages: Blissful Marma Massage,Stress Release Massage, Deep Tissue Massage, Balinese Massage, Indian Head Massage, Hot Stone Massage, Bamboo Massage, Traditional Thai Massage, Thai Herbal compress, Foot Reflexology, Lymphatic Drainage, Ayurvedic Treatments, Four Hand massage
- Body Treatment: Scrub, Wrap, Hammam, Slimming Treatments Body Galvanic, Body Faradic, Body Vacuum
- Beauty Treatments: Elemis Facials, Arcania Facial, K-Lift Facials, Eminence Facials, Manicure, Pedicure, Waxing Face Faradic, Face Galvanic Eye Brow and lashes Tinting111Skin facials and Subtle Energies Facials
- Yoga: Basic /Beginner Yoga
Certification
- Certified in Service Industry Management at Institute of Tourism & Future Management Trends in Chandigarh, India.
- Certified in Basic Introductions to Computer Knowledge.
- Knowledge of Micros and Opera System.
- Certified in technical, treatment and retail knowledge training of Tibby Olivier Shrinking Violet Wrap & Home care Products.
- Certified in Elemis Spa Therapy and Elemis Skin.
- Treatment and Product retail knowledge training of Kirsten Florian.
- Treatment and Product retail knowledge training of Eminence.
- Certified in111SKIN Spa Therapies.
- Certified in Subtle Energies Therapies.
- Certified Pedicurist by Bastien Gonzalez.
Languages
English
Proficient
C2
References
Mr.Rohit Batra
Cluster Quality & Learning Manager
Email: rbatra@anantara.com
Mr. Mohamed Shujau
Assistant Manager of People & Culture
Email: moshujau@anantara.com
Accomplishments
- Supervisor of the quarter Q22021.
- Supervisor of the quarter Q42022.
- Completed making20 LSOP for Anantara Kihavah Spa Dept.
- Nominate for Leader of the year 2023.
Timeline
Assistant Spa Manager
Anantara Kihavah, Maldives
02.2023 - Current
Spa Supervisor
Anantara Kihavah, Maldives
01.2018 - 01.2023
Senior Spa Therapist/Beauty Therapist
Freedom of the Seas, Royal Caribbean International
02.2017 - 11.2017
Senior Spa Therapist/Beauty Therapist and Receptionist
Per Aquum Desert Palm Resort and Hotel
08.2015 - 11.2015
Spa Therapist/Beauty Therapist and Receptionist
Desert Island Resort and Spa by Anantara
02.2014 - 07.2015
Guest Service Assistant in the Spa & Fitness Centre (Departmental Trainer)
The Taj Mahal Hotel, New Delhi, India
12.2009 - 01.2014
Corporate Spa Trainer & Supervisor
R3 (Relax, Revive, Rejuvenate) Spa, New Delhi, India
03.2008 - 11.2009
Spa Therapist/Beauty Therapist and Receptionist
Amanbagh Resort, Rajasthan, India
09.2007 - 02.2008
Bachelor of Arts - undefined
Mizoram University
Post Graduate -
CIDESCO
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