Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
References
Generic
CHARISH M CHANDRASEKARAN

CHARISH M CHANDRASEKARAN

Velana International Airport

Summary

Dynamic Assistant Supervisor with over 1 years of experience in fast-paced environments, prioritizing staff management and customer service. Proven ability to enhance operational workflows and significantly boost team productivity through effective training and development initiatives. Recognized for exceptional collaboration skills and adaptability to evolving requirements, consistently driving teams to meet corporate goals and exceed customer satisfaction benchmarks. Committed to maintaining high standards and delivering outstanding results in all aspects of team management and problem-solving.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Supervisor - Customer Service

Trans Maldivian Airways Pvt. Ltd.
03.2024 - Current
  • Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Worked closely with other supervisors to create a cohesive, high-performing team that consistently met or exceeded company objectives.- Lead and supervised a team of 15+ staff.
  • Resolved escalated passenger issues with professionalism.
  • Provided mentorship and on-the-job training to staff.
  • Conducted performance evaluations and team briefings.
  • Managed operational challenges during delays and peak traffic.
  • Supported management in continuous service improvements

Customer Service Officer

Trans Maldivian Airways Pvt. Ltd.
04.2017 - 03.2024
  • Handled customer complaints with empathy and professionalism.
  • Managed check-ins, boarding, and baggage processes.
  • Assisted passengers with special needs and unaccompanied minors.
  • Maintained compliance with safety and security procedures.
  • Consistently met performance goals and KPIs.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.

Education

Bachelor of Business Administration -

DY Patil University
08-2026

Higher Secondary - undefined

GMBHSS Irinjalakuda
Irinjalakuda, Kerala
03.2011

SSLC - undefined

St. Joseph's EMHSS Aloor
Aloor, Kerala
03.2009

Skills

  • Customer Service & Relations
  • Team Supervision & Leadership
  • Problem Solving
  • Training & Mentoring
  • Office & Admin Coordination
  • Employee relations
  • Task delegation
  • Team building
  • Staff motivation and discipline
  • Decision-making
  • MS office

Certification

  • Training of the Trainer - Vila College Maldives (2022-01)
  • Seminar on Leadership - TMA (2022-07 to 2022-08)
  • Dangerous Goods & Amenities - TMA (Ongoing)

Languages

English
Malayalam
Hindi
Dhivehi

Timeline

Assistant Supervisor - Customer Service

Trans Maldivian Airways Pvt. Ltd.
03.2024 - Current

Customer Service Officer

Trans Maldivian Airways Pvt. Ltd.
04.2017 - 03.2024

Higher Secondary - undefined

GMBHSS Irinjalakuda

SSLC - undefined

St. Joseph's EMHSS Aloor

Bachelor of Business Administration -

DY Patil University

References

Abdulla, Ali, Senior Customer Service Manager, abdulla.ali@transmaldivian.com, +960 798 0003, TMA

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CHARISH M CHANDRASEKARAN