Bonakele Makutuya
Raa Atoll,Maldives
Summary
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sommelier
Emerald Faarufushi Resort and Spa
Maldives
10.2022 - Current
- To maintain high level of knowledge of wines, knowledge in pairing of wines to food and to be able to upsell to guests
- Setting up, maintaining, and establishing physical placement of wine in cellars and cabinets in an organized and structured manner that is in coordination with the wine list
- Regular maintenance and updating of wine list to reflect current products and vintages
- Responsible for maintaining guest expectations and recommending wines accordingly to ensure guest satisfaction with regards to the wine
- Ensure communication with the management team to identify wines that need to be upsold to maintain stocks
- Responsibility for maintaining the upkeep of the wine par levels
- Responsibility for the correct use and maintenance of glassware and other wine related equipment in the restaurant including but not limited to wine list covers, ice buckets, decanting equipment, specialty glassware, bar equipment, and other equipment
- Responsible for maintaining an executing all the special beverage promotions designed to increase beverage sales in the restaurant regarding wine
- Maximizing sales opportunities through wine sales
- To regularly educate staff on wine knowledge, specifically pertaining to the restaurant's wine program
- Negotiate purchase prices with vendors on behalf of head sommelier
- Monthly inventory of wines and all other wine related equipment and glassware
- Perform other related duties as assigned by the Food and Beverage Manager
Assistant Sommelier
Bon Amis @ Bloemendal Wine Estate
10.2020 - 08.2022
- Company Overview: www.bloemendalestate.co.za
- Taking orders and serve food and beverages to Guests
- Always aware of Guest satisfaction to deliver the perfect service experience
- Welcome guests upon arrival and direct them to their seats if they pre-booked
- Controlling the Wine service in the Restaurant according to the daily schedule
- Servicing Guests in a friendly, efficient manner
- Working with the Sommelier when promoting Wine sales
- Recommending and suggesting beverages when guests ask for assistance in selecting them
- Maintaining a clean and safe work environment
- Adhere to timing standards for products and services
- Look for ways to consolidate service and increase table turns
- Present menu, answer questions and make suggestions regarding food and beverage
- Inform the guests on new wine products up for tasting
- Apply positive suggestive sales approach to guide Guests
- Keep up to standards with the restaurant rules and regulations i.e., dress code
- Serving only authorized products at company hosted parties
- Communicating any problems, challenges, complaints, or service difficulties, in a timely manner, to the bartender on duty or immediate supervisor
- Ensuring that the beverage promotions, as determined by the company or by on board management, are followed and in place in the assigned workstation
- The proper use and maintenance of all associated equipment
- Www.bloemendalestate.co.za
Waiter / Host
Cape Grace Hotel
09.2018 - 02.2020
- Greet and escort customers to their tables
- Present menu and provide detailed information when asked (e.g., about portions, ingredients, or potential food allergies)
- Prepare tables by setting up linens, silverware, and glasses
- Inform customers about the day's specials
- Offer menu recommendations upon request
- Up-sell additional products when appropriate
- Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
- Communicate order details to the Kitchen Staff
- Check dishes and kitchenware for cleanliness and presentation and report any problems
- Arrange table settings and maintain a tidy dining area
- Deliver checks and collect bill payments
- Carry dirty plates, glasses, and silverware to kitchen for cleaning
- Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g., parties)
Education
High School Diploma -
Bloubergrant High School
01.2013
Some College (No Degree) -
Nelson Mandela Metropolitan University
Skills
- Written and verbal communication
- Problem solving
- Team Work
- Time management
- Strong focus on service delivery
- Complaint Handling
- Keeping updated wine Inventory
- Upselling
- Wine Knowledge
- Wine Tastings
- Wine and Food Pairing
Certification
- WSET Level 1&2
- Wines of South Africa
- Sommeliers Academy
Hobbies and Interests
- Social networking, catching up with the latest hospitality news
- Book Reviews, Public Interests on social issues (online)
- Community Work / Voluntary Projects
- Watching wine reviews - YouTube
- Attending wine Tours
References
- Joseph Christopher Susai, Head Sommelier, Emerald Faarufushi Resort & Spa, +960 761 4744, sommelier@emeraldfaarufushi.com
- Thuli, Restaurant Manager & Supervisor, Bon Amis @ Bloemendal Wine Estate, +27 71 873 5052, info@bonamis.co.za
- Ms. Janet Chifodya, Hotel & Restaurant Supervisor, Cape Grace Hotel - Cape Town, +27 74 684 3939, janetf@capegrace.co.za
Personal Information
- Passport Number: AE289530
- Gender: Male
- Nationality: Zimbabwean
- Marital Status: Single
Accomplishments
- France Wine Experience Tour 2024
Timeline
Sommelier
Emerald Faarufushi Resort and Spa
10.2022 - Current
Assistant Sommelier
Bon Amis @ Bloemendal Wine Estate
10.2020 - 08.2022
Waiter / Host
Cape Grace Hotel
09.2018 - 02.2020
- WSET Level 1&2
- Wines of South Africa
- Sommeliers Academy
High School Diploma -
Bloubergrant High School
Some College (No Degree) -
Nelson Mandela Metropolitan University