Azman Rasheed
Senior Supervisor, Sales
Male'
Summary
Adept individual with more than 15 years working experience in sales, managing people, products and marketing. Determined and experienced in mentoring and challenging team members to meet and exceed company goals.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
7
7
Certifications
Work History
Senior Supervisor, Sales (Level 2)
Duty Free Maldives, MACL
01.2020 - Current
- Align customer experience to company vision - exceptional people delivering exceptional product
- Work with Sales Manager in driving sales through action sales, clearance, promotions and incentive targets.
- Focus on ways to increase sales and continually improve conversion from non-buying to buying, spend per transaction.
- Support subordinates to customers with positive buying experience.
- Observe, coach and react to continually improve customer experience for subordinates.
- Manage team visibility on shop floor for optimal staffing and floor coverage.
- Ensure shop floor is maintained well neat by supervising team.
- Conduct daily briefings ensuring sales team members have clear goals and objectives, leading team to achieved assigned targets.
- Ensure all subordinates are well groomed and maintains according to company grooming standards.
- Maintain staff attendance on shop floor and time management on staff.
- Supervise, coach and train sales team regularly to consistently see growth in skill, competencies and product knowledge.
- Complete internal reports and mediate with merchandising, inventory and ware house team for consistent availability of products on shop floor.
- Supervise team compliance with all company SOPs.
Senior Supervisor, Sales (Level 1)
Duty Free Maldives, MACL
01.2016 - 01.2020
Supervisor, Sales
Duty Free Maldives, MACL
11.2013 - 11.2016
Customer Service Executive
Dhiraagu
06.2011 - 07.2013
- Submit reports to management outlining calls made, queries received and issues resolved.
- Monitored phone and electronic database systems for incoming customer inquiries.
- Delivered exceptional training and hands-on motivation to team members to enhance service delivery approaches and boost customer satisfaction.
- Described product and service details to customers to provide information on benefits and advantages.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands.
- Directed team of 20 subordinates to enhance across-the-board customer support and better meet company service demands.
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
Manager, Sales and Marketing
Jove Maldives Pvt Ltd
07.2006 - 06.2008
- Engaged with customers to effectively build rapport and lasting relationships.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Evaluated report data to proactively adjust and enhance operations.
- Conducted monthly inventories of raw materials and components on work floor.
- Recorded inventory sales into organization's weekly income report.
- Directed staff and managed annual capital budget.
- Educated associates on market trends and stayed up-to-date on forecasts.
- Maximized performance by monitoring daily activities and mentoring team members.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Self Employed
Self Employed
01.2001 - 12.2006
Cashier
Maldivian Air Taxi
01.2000 - 12.2000
Education
Some College (No Degree) - Business Administration
Association Of Business Executive
01.2003 - 12.2004
High School Diploma -
University Entrance Diploma
Australia 01.1998 - 12.1999
Skills
Sales and marketing
Operations management
Staff Management
Staff training and development
Staffing and scheduling
Coaching and mentoring
Staff oversight
Certification
Safety Management Systems Training, MACL
Timeline
Senior Supervisor, Sales (Level 2)
Duty Free Maldives, MACL
01.2020 - Current
Occupational Health & Safety Awareness Training, MACL
02-2017
Basic Fire Safety Course, MACL
02-2017
Customer Service Skill Training, MACL
01-2017
Senior Supervisor, Sales (Level 1)
Duty Free Maldives, MACL
01.2016 - 01.2020
Performance Planning Workshop, MACL
02-2015
Safety Management Systems Training, MACL
01-2014
Supervisor, Sales
Duty Free Maldives, MACL
11.2013 - 11.2016
Certified Customer Service Professional
12-2012
Customer Service Executive
Dhiraagu
06.2011 - 07.2013
Manager, Sales and Marketing
Jove Maldives Pvt Ltd
07.2006 - 06.2008
Some College (No Degree) - Business Administration
Association Of Business Executive
01.2003 - 12.2004
Self Employed
Self Employed
01.2001 - 12.2006
Cashier
Maldivian Air Taxi
01.2000 - 12.2000
High School Diploma -
University Entrance Diploma
01.1998 - 12.1999
Microsoft Excel Basics
01-1995