Ashini Dulmini
Ahangama,Sri Lanka
Summary
Accomplished Senior Reservation Agent at Araliya Beach Resort & Spa, adept in MS Office and exceptional interpersonal skills. Proven track record of enhancing customer satisfaction and streamlining reservation processes. Demonstrated ability to work under pressure, leading to a significant improvement in guest service efficiency. A quick learner and team player, committed to delivering high-quality results.
Overview
10
10
years of professional experience
Work History
Senior Reservation Agent
Araliya Beach Resort & Spa
Unawatuna
01.2024 - Current
- Answering phone calls and emails from customers regarding reservations
- Assisting customers in making and modifying reservations
- Providing information about hotel amenities, policies, and rates
- Inputting and updating reservation information in the booking system
- Coordinating with other hotel departments to ensure smooth reservation process
- Handling special requests and accommodations for guests
- Addressing and resolving customer issues or concerns related to reservations
Food and Beverage Coordinator and Reservations
Araliya Beach Resort & Spa
Unawatuna
01.2023 - 01.2024
- Work long hours in busy periods with encouragement
- Handling Day outing guest and all the reservations of Breakfast, Lunch and Dinner
- Coordinate with each department and arrange all needful things
- Handling the guest complaints
- Answering the phone and take reservations
Assistant Manager and Event coordinator
Rock Fort Hotel
Unawatuna
01.2022 - 01.2023
- Answered phones and responded to email inquiries
- Plan the event and allocate the staff
- Understand the guest requirements and provide good banquet and event service
- Prepared weekly employee schedules
- Frequently interacted with guests and sought feedback and handling guest complaints
- Supervised hotel staff and worked to resolve staff issues
Event coordinator
Grand 7 Hotel
Kesbewa
01.2020 - 01.2022
- As pre-opening staff create all the menu, event plan documents, reservation sheets required for the hotel operation
- Arrange the outdoor functions as guest requirements
- During the function time coordinate with the guest and help them to succeed at the function
Front Office Supervisor
Rock Fort Hotel
Unawatuna
01.2017 - 01.2020
- Answer the calls and Provide hotel information
- Welcome guest
- Handle customer complaints
- Take excursions and provide good customer service
- Manage the reservations
Trainee Receptionist
Rock Fort Hotel
Unawatuna
01.2015 - 01.2016
- Learn all duties and responsibilities of the front office department under minimum supervision
Education
Higher National Diploma - Tourism and Hospitality Management
Advance Technical Institute
G.C.E. ADVANCED LEVEL EXAMINATION - ART STREAM
Anula Devi Gilr's College
G.C.E. ORDINARY LEVEL EXAMINATION - English Medium
Anula Devi Gilr's College
Skills
- MS Office Package
- Interpersonal and Communicational skill
- Quick Learner
- Ability to work under pressure
- Sales
- Customer Friendly
- Decision making skills
- Team Player
Accomplishments
Employee of the Month,January 2025, Araliya Beach Resort and Spa
Employee of the Month, March 2024, Araliya Beach Resort and Spa
Languages
English
References
- Mr. Charith Nakkavita, Reservation Manager, Araliya Beach Resort and Spa, Unawatuna, Southern Province, Sri Lanka, +94 70 541 0116
- Mr. Keerthi Rewatha, Director of Food and Beverage, Ramadha Hotel, Colombo, Western Province, Sri Lanka, +94 72 900 4480
Personal Information
- Date of Birth: 03/13/1994
- Marital Status: Married
Passport
N9116924
Timeline
Senior Reservation Agent
Araliya Beach Resort & Spa
01.2024 - Current
Food and Beverage Coordinator and Reservations
Araliya Beach Resort & Spa
01.2023 - 01.2024
Assistant Manager and Event coordinator
Rock Fort Hotel
01.2022 - 01.2023
Event coordinator
Grand 7 Hotel
01.2020 - 01.2022
Front Office Supervisor
Rock Fort Hotel
01.2017 - 01.2020
Trainee Receptionist
Rock Fort Hotel
01.2015 - 01.2016
Higher National Diploma - Tourism and Hospitality Management
Advance Technical Institute
G.C.E. ADVANCED LEVEL EXAMINATION - ART STREAM
Anula Devi Gilr's College
G.C.E. ORDINARY LEVEL EXAMINATION - English Medium
Anula Devi Gilr's College
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