Arushi Tomar
Dehradun
Summary
Energetic BBA graduate with a strong foundation in business principles and a passion for delivering impactful results. Eager to leverage fresh insights and a proactive approach in a challenging role that fosters growth, learning, and meaningful contributions to organizational success.
Overview
1
1
year of professional experience
Work History
GVA (General Virtual Assistant)
Wing Assistant Pvt. Ltd. (Internet Marketplace Platform)
02.2024 - Current
- Managed international client relationships for JetAds, specifically focusing on clients based in Canada and the Philippines.
- Oversaw email communications and managed social media content on platforms such as Instagram, Facebook, LinkedIn, and YouTube, ensuring consistent brand messaging and client engagement.
- Set up and managed advertising campaigns using CRM tools like Apollo, Buffer, Hypefury, and Zapier, optimizing client engagement and streamlining workflows to maximize marketing effectiveness.
- Conducted lead generation and market research to support advertising campaigns, helping clients attract new customers and expand market presence.
- Extracted and analyzed data from the JetAds website, preparing detailed reports that provided actionable insights to improve campaign performance and guide client decision-making.
- Researched topics and events to support supervisor's work agenda and projects.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Customer Service Executive
Accenture Strategy Pvt. Ltd. (IT Service and IT Consulting)
05.2024 - 12.2024
- Handled customer queries related to Google Pay through email, Google Meet, and phone, ensuring prompt and effective resolution of concerns.
- Maintained accurate records of customer interactions and updated databases, streamlining process flows and improving the resolution of escalated complaints and customer dissatisfaction.
- Collaborated with the IT Help Desk team to address application-related technical issues, providing swift responses to incidents and requests across multiple channels.
- Ensured the timely resolution of faults and complaints within defined service level agreements (SLAs), maintaining high levels of customer satisfaction and operational efficiency.
- Demonstrated excellent communication skills while managing complex customer inquiries, leading to a positive impact on customer retention and service experience.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
Marketing Associate Intern
Tenhard India Pvt. Ltd. (E - Media Industry)
05.2024 - 10.2024
- Conducted comprehensive market analysis and competitor research, providing actionable insights that enabled the marketing team to stay ahead of trends and make informed strategic decisions, leading to the success of client campaigns and driving increased sales.
- Supported the marketing team with administrative tasks, including preparing presentations, organizing events, and creating written content for various marketing channels, ensuring seamless and efficient campaign execution.
- Collaborated closely with cross-functional marketing teams, contributing valuable support in research, campaign planning, and execution, helping to align efforts and achieve marketing goals.
- Assisted in content development for social media, blogs, and newsletters, ensuring consistent messaging and high engagement across all marketing platforms.
- Played a key role in organizing and coordinating marketing events, contributing to successful brand promotion and lead generation efforts.
Education
Sales Management -
Great Learning
MS Excel, Word and PowerPoint - undefined
Aptech Computer Education
Bachelors in Business Administration (BBA) - undefined
IMS Unison University
Class XII (Science) - undefined
The Sapience School
01.2018
Class X - undefined
The Sapience School
01.2016
Skills
- Calendar Management: Efficient scheduling and coordination for seamless operations
- Online Marketing: Experience with content creation, social media management, and advertising campaigns
- Customer Service: Strong ability to resolve customer inquiries and provide exceptional service
- Communication: Strong verbal and written communication skills, enabling effective collaboration
- Team Management: Experience leading teams and delegating tasks to meet deadlines
- Conflict Resolution: Skilled in addressing and resolving conflicts professionally
- Multi-tasking: Ability to manage multiple projects and tasks in fast-paced environments
- Market Research: Conducting in-depth analysis of market trends to support marketing strategies
Extracurricular Activities
Convinced and captivated audiences, winning inter-school Debate Competitions and wowing with first place on energy conservation and sustainability quizzes. Masterminded engaging experiences, organizing and managing school and college events, from speaker sessions to annual fests, ensuring smooth execution and audience captivation.
Hobbies and Interests
- Reading books
- Playing Badminton
- Travelling
Personal Information
- Age: 23 years
- Gender: Female
Languages
Hindi
Native language
English
Proficient
C2
Timeline
Customer Service Executive
Accenture Strategy Pvt. Ltd. (IT Service and IT Consulting)
05.2024 - 12.2024
Marketing Associate Intern
Tenhard India Pvt. Ltd. (E - Media Industry)
05.2024 - 10.2024
GVA (General Virtual Assistant)
Wing Assistant Pvt. Ltd. (Internet Marketplace Platform)
02.2024 - Current
Sales Management -
Great Learning
MS Excel, Word and PowerPoint - undefined
Aptech Computer Education
Bachelors in Business Administration (BBA) - undefined
IMS Unison University
Class XII (Science) - undefined
The Sapience School
Class X - undefined
The Sapience School
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