Aminath Sakha
Male'
Summary
Energetic and optimistic customer service representative of professional experience. Organized meetings and assisted managers while handling admin duties and client relation tasks. Skilled in interpersonal skills , accounting and book-keeping.
Overview
6
6
years of professional experience
Work History
Customer Service Officer
Trans Maldivian Airways
05.2024 - Current
- Enhanced passenger satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of passengers every day with positive attitude and focused on passenger satisfaction.
- Addressed passenger complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Directed passenger and completed check-in process for passengers.
- Completed daily tasks essential for daily operations of the company.
Officer
Elections Commission
09.2022 - 03.2023
- Engaged with customers to better understand needs and deliver excellent service.
- Uploaded and kept the commissions website and the gazette up to date.
- Daily administrative tasks
- Graphic designing and preparation of social media posts
- Attended media related meetings of public relation section and assisted with making of plans.
Receptionist, Assistant Marketing Officer
Mediflex Pvt Ltd
01.2022 - 06.2022
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Answered and directed incoming calls to relevant staff members
- Filed and maintained invoices, customer records and other paperwork
- Organised marketing events
Intern
Housing Development Corporation
07.2021 - 08.2021
- Answered and managed incoming and outgoing calls
- Form processing
- Hiyaa 16 flats agreement signing team member
Volunteer
HEOC
05.2021 - 05.2021
- Attending calls
- Form processing
Officer
Elections Commission
02.2021 - 05.2021
- Form processing
- Letter writing and handling daily tasks
Accounts Assistant
Kirulhiya, Maldives
03.2019 - 03.2020
- Checked imported bank statements into accounts system on daily basis to keep records up-to-date.
- Reported sales taxes by calculating requirements on paid invoices.
Education
GCSEs -
Aminiya School
2018
Skills
- Multitasking
- Leadership and managing teams
- Use of Microsoft Word and Excel
- Use of Adobe Photoshop , Adobe Illustrator and Coraldraw
Timeline
Customer Service Officer
Trans Maldivian Airways
05.2024 - Current
Officer
Elections Commission
09.2022 - 03.2023
Receptionist, Assistant Marketing Officer
Mediflex Pvt Ltd
01.2022 - 06.2022
Intern
Housing Development Corporation
07.2021 - 08.2021
Volunteer
HEOC
05.2021 - 05.2021
Officer
Elections Commission
02.2021 - 05.2021
Accounts Assistant
Kirulhiya, Maldives
03.2019 - 03.2020
GCSEs -
Aminiya School
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