Aminath Shazra Moosa
Male'
Summary
Dynamic Director oversees every facet of production with strong project management and decision-making skills. Brings comprehensive knowledge of Financial production writing, planning, and technical operations. Skilled at coordinating production plans and personnel resources to complete work under tight deadlines. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
17
17
years of professional experience
Work History
Director
Ministry of Finance
02.2023 - Current
- Assist the SOE’s, to develop and establish financial benchmarks in the monitoring and evaluation of the performance of the State Owned Enterprises (SOE’s) of the Government of Maldives,
- Assist the financial evaluation of proposals, and in preparation of financial models for various projects
- Identification of the poor performing SOE’s based on financial status
- Preparing the Recommend and the necessary steps to improve the financial performance of SOE’s including the poor performing SOE’s
- Coordinate and assist in strengthening policies for the monitoring and evaluation of the SOE’s
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
Acting Cash and Clearing Manager
Hong Kong and Shanghai Banking Corporation
01.2016 - 01.2017
- Manage all Cash and Clearing process
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Premier Relationship Officer
Hong Kong Shanghai Banking Corporation
09.2013 - 01.2015
- Managing of cash and clearing process
- Managing Premier Male' portfolio and all Retail Banking and Wealth Management clients
- Thorough understanding and complying with group and regulatory AML policies
- Answering any RBWM related queries
- Putting into effect new procedures and policies passed down from Head Office
- Handling customer queries face to face, over the phone or via correspondence
- Verifying customer data to detect and identifying financial fraud
- Reviewing of all RBWM clients, raising and updating existing PEP and FATF client profiles as per group new policy and standards
- Coordinating with MMA, planning and Implementing electronic clearing process
Banking Assistant
Hong Kong Shanghai Banking Corporation
07.2007 - 08.2010
- Managing client accounts, processing payments, whilst at the same time creating a professional, helpful and customer friendly environment
- Achievements: Best Employee 2009 Award, Male' Branch
Education
Bachelor of Arts (Hons) - Business Management
Anglia Ruskin University
UK01-2013
Bachelor of Business Administration (Hons) -
Limkokwing University of Creative Technology
Malaysia08-2013
Edexcel, Advance Level -
Centre for Higher Secondary Education
Skills
- Verbal and written communication
- People Management
- Operations Management
- Strategic Planning
- Thorough understanding of banking procedures
- Knowledge of foreign currency
- Presentation skills
- Microsoft word and Excel skills
- Comprehensive understanding of HSBC group policies and regulatory laws, regulations and requirements
References
- Rajinda De Silva, Hong Kong Shanghai Banking Corporation, Maldives, Manager fraud and Insider Risk, Srilanka and Maldives, rajindadesilva@hsbc.com.lk, +94777772782
- Thilina Thalagala, Hong Kong Shanghai Banking Corporation, Maldives, Senior Manager, Lending Product, Commercial Banking, Hong Kong, Thilina.talagala@hsbc.com.lk, +852 39899841, +852 65798501
Timeline
Director
Ministry of Finance
02.2023 - Current
Acting Cash and Clearing Manager
Hong Kong and Shanghai Banking Corporation
01.2016 - 01.2017
Premier Relationship Officer
Hong Kong Shanghai Banking Corporation
09.2013 - 01.2015
Banking Assistant
Hong Kong Shanghai Banking Corporation
07.2007 - 08.2010
Edexcel, Advance Level -
Centre for Higher Secondary Education
Bachelor of Arts (Hons) - Business Management
Anglia Ruskin University
Bachelor of Business Administration (Hons) -
Limkokwing University of Creative Technology
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