Ameen Amir
Summary
Proven Guest Relations Officer with a track record of enhancing guest satisfaction at Centara Mirage Lagoon Maldives. Skilled in hotel management systems and exceptional at fostering positive guest experiences. Demonstrates professionalism and strong communication, ensuring seamless service delivery and resolving challenges efficiently. Multilingual and adept at elevating guest loyalty through personalized service.
Overview
3
3
years of professional experience
Work History
Guest Relations Officer
Centara Mirage Lagoon Maldives
10.2024 - Current
- Welcoming and assisting guests during their stay, ensuring a seamless and memorable experience
- Handling guest inquiries, complaints, and special requests promptly and professionally
- Coordinating with other departments to meet guest needs efficiently
- Supporting preopening operations, including organizing reservations and ensuring readiness of guest services
- Promoting a positive and engaging atmosphere to enhance guest satisfaction and loyalty
Resort Host
Banyan Tree Vabbinfaru
05.2022 - 03.2023
- Managed guest check-in/check-out, room assignments, and inquiries
- Utilized hotel management systems for guest records, payments, and inventory management
- Collaborated with other departments for smooth guest transitions and issue resolution
- Provided personalized services to VIP guests, ensuring their needs were met efficiently and discreetly
- As Night Auditor: Conducted night audits, balanced accounts, prepared daily operational reports, and handled guest concerns overnight
- As Call Operator: Managed inbound and outbound calls, provided product/service information, and updated customer data accurately
Front Office Internship
Banyan Tree Vabbinfaru
01.2022 - 05.2022
- Gained hands-on experience in front office operations under the guidance of senior staff
- Assisted in managing reservations, responding to guest inquiries, and ensuring smooth departmental communication
- Delivered personalized guest experiences with exceptional attention to detail
- Participated in training sessions to enhance knowledge of hotel systems and procedures
Education
Bachelor's Degree - Hotel Management and Catering Technology
RIHMCT
Trivandrum01.2022
Higher Secondary School (A Level) - Commerce
Government Model Boys Higher Secondary School
Trivandrum01.2018
Secondary School - 0 Level
Sree Vidyadhiraja Vidyalayam
Trivandrum01-2015
Skills
- Excellent communication skills (verbal and written)
- Strong customer service orientation
- Proficient in hotel management systems
- Problem-solving skills
- Professionalism and courtesy
- Multilingual
Personal Information
- Date of Birth: 09/02/99
- Nationality: Maldivian
Languages
- English
- Malayalam
- Dhivehi
- Hindi
Timeline
Guest Relations Officer
Centara Mirage Lagoon Maldives
10.2024 - Current
Resort Host
Banyan Tree Vabbinfaru
05.2022 - 03.2023
Front Office Internship
Banyan Tree Vabbinfaru
01.2022 - 05.2022
Bachelor's Degree - Hotel Management and Catering Technology
RIHMCT
Higher Secondary School (A Level) - Commerce
Government Model Boys Higher Secondary School
Secondary School - 0 Level
Sree Vidyadhiraja Vidyalayam
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