Alim Qurbonbekov

• Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.

• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

• Maintained secure cash drawers, promptly resolving discrepancies for accuracy.

• Recommended products based on solid understanding of individual customer needs and preferences.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
• Completed successful daily cash audits to correctly balance drawers at end of shifts.

• Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
• Answered customer questions about hours, seating and menu information.
• Complied with food safety and food hygiene regulations to safeguard public health.
• Used cash registers and credit card machines to cash out customers.
• Documented reservations and communicated changes to guests.

• Competently and timely inform guests about the state of equipment of the residential sector and halls, as well as the rules for using the equipment in the rooms.

• Take into account the comments - recommendations of guests and report them to management in order to improve the level of customer service.

• Constantly update all the necessary information, keep the workplace and documentation in order to provide prompt and high-quality service to guests.

• Wake up guests at their request.

• Ensure that there are no dirty dishes in the guest's room.

• Carry out instructions for guests in accordance with the work technology.

• Explained daily specials and beverage promotions to exceed daily sales goals.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Asked customers for feedback, solved problems and filled drinks throughout meal.
• Communicated with guests to record orders and assess needs.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.