Ali Yaneeu Ahmed
Gn. Fuvahmulah
Summary
Polished Hospitality professional with history of success in high-volume environments. Top-notch communicator adept at providing pleasant and personable service while maintaining efficiency. Service-oriented with excellent organization and task-management skills.
Overview
3
3
years of professional experience
Work History
Bell Attendant
Hard Rock Hotel Maldives
07.2022 - Current
- Enhanced guest experience by promptly greeting and assisting with luggage upon arrival and departure.
- Maintained a welcoming atmosphere in the hotel lobby, offering assistance and information to guests.
- Streamlined check-in and check-out processes by efficiently handling luggage storage and retrieval tasks.
- Provided exceptional customer service, addressing guest inquiries, concerns, and requests professionally.
Retail Attendant
Hard Rock Hotel Maldives
06.2022 - 06.2023
- Boosted sales through effective product recommendations and upselling techniques.
- Processed transactions efficiently, ensuring accuracy and customer satisfaction during checkout.
- Managed inventory levels for optimal stock availability and minimized overstock situations.
Call Center Representative
Ooredoo
02.2022 - 05.2022
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Retail Attendant
Z Mobile
10.2021 - 02.2022
- Improved customer satisfaction by providing exceptional service and promptly addressing concerns.
- Boosted sales through effective product recommendations and upselling techniques.
- Maintained a clean and organized store environment, enhancing the overall shopping experience.
- Assisted with inventory management tasks, ensuring accurate stock levels and timely replenishment.
Crisis Telephone Responder Volunteer
Health Protection Agency
01.2021 - 05.2021
- Enhanced caller satisfaction by actively listening and providing empathetic support during crisis situations.
- Reduced escalation rates by calmly and effectively addressing callers'' concerns and providing appropriate resources.
- Increased caller trust with compassionate communication, ensuring a safe environment for discussing sensitive issues.
- Contributed to team success by consistently meeting call volume targets, maintaining professionalism under pressure.
Education
GCE O Levels - Business Studies
Gn. Atoll Education Center
Gn, Fuvahmulah10.2019
Skills
- Teamwork and Collaboration
- Time Management
- Initiative and Self-Motivation
- Communication Skills
- Customer service orientation
- Adaptability and flexibility
Timeline
Bell Attendant
Hard Rock Hotel Maldives
07.2022 - Current
Retail Attendant
Hard Rock Hotel Maldives
06.2022 - 06.2023
Call Center Representative
Ooredoo
02.2022 - 05.2022
Retail Attendant
Z Mobile
10.2021 - 02.2022
Crisis Telephone Responder Volunteer
Health Protection Agency
01.2021 - 05.2021
GCE O Levels - Business Studies
Gn. Atoll Education Center
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