Ali Shahin

Butler duty and responsibilities

- Taking full responsibility of the clients from the arrival till departure.

-Take care of all VIP suite room guests and coordinate with all concerned departments to fulfill guest needs and requests.

-Keeps concerned departments informed about the guest allergies and food preferences.

-Follows all the guest needs until they are completed to the total guest satisfaction.

-Conducts the in room check-in process in a fast and efficient manner, following all the standards and also liaising with bellmen for luggage delivery.

-Takes care of the guest's requests and liaise with respective departments: laundry, wake up call, spa bookings, concierge and any special requests etc.

-Informs housekeeping department the time desired for the daily cleaning and turn-down service.

-Fully aware of operating procedures for all electrical and electronic equipment in the guest room.