Ali Rasheed
Hoarafushi
Summary
An accomplished, seasoned and results-driven professional with a proven track record of successfully managing and optimizing food and beverage operations within luxury hotels and resorts. Adept at overseeing diverse F&B outlets, including restaurants, bars, banquets, and room service, to deliver outstanding culinary experiences and service excellence. Skilled in developing and implementing strategic plans to enhance guest satisfaction and improve operational efficiency. Proficient in developing and executing innovative F&B concepts, menus, and promotions to drive revenue growth and capture market share. Proven ability to lead and inspire teams to deliver exceptional dining experiences while maintaining high standards of service quality and compliance with industry regulations. Known for fostering a positive work culture and building cohesive teams that consistently exceed guest expectations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
F&B Outlet Manager
Avani Fares
Baa Atoll North Male Atoll
03.2025 - 04.2025
- Coordinated staff scheduling to meet business demands while maintaining labor cost efficiency.
- Led strategic planning initiatives to align outlet objectives with overall organizational goals.
- Maintained accurate records of all store inventory as well as tracking any sales trends or patterns for future purchasing decisions.
- Fostered a positive work environment by promoting teamwork and recognizing employee achievements.
- Increased customer satisfaction by implementing efficient service strategies and staff training programs.
- Implemented loss prevention measures to minimize theft incidents while maintaining excellent customer service levels.
- Streamlined outlet operations for improved efficiency and cost-effectiveness through regular process evaluations.
- Conducted regular performance reviews, identifying areas of improvement and providing actionable feedback to employees.
- Reduced inventory discrepancies by conducting thorough audits and implementing effective stock management practices.
- Reduced operational risks while organizing data to forecast performance trends.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
F&B Outlet Manager
Anantara (AMD)
South Male Atoll
06.2024 - 02.2025
- Oversaw daily operations, ensuring optimal service delivery and guest satisfaction.
- Developed and implemented training programs to enhance team performance and efficiency.
- Managed inventory control processes to reduce waste and optimize stock levels.
- Analyzed customer feedback to drive improvements in service quality and operational workflow.
- Fostered a culture of teamwork and collaboration among diverse staff members for enhanced productivity.
- Implemented standard operating procedures to ensure compliance with health and safety regulations.
- Supervised and effectively trained [Number] employees to decrease process lags and boost productivity.
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Managed financial transactions accurately, reconciling daily sales reports and maintaining organized financial records.
- Evaluated employee productivity metrics regularly, adjusting goals accordingly to drive performance improvements.
- Cultivated a loyal customer base through personalized interactions and consistent follow-up on inquiries or concerns.
- Optimized staff scheduling to ensure adequate coverage during peak hours without incurring excessive labor costs.
Assistant F&B Manager
Kurumba Maldives
Maldives
10.2019 - 05.2024
- Providing the leadership and direction to the F&B department, including supervision and support for various F&B Outlets.
- Managing the daily operations of the food and beverage department ensuring it runs smoothly and efficiently.
- Collaborating with the culinary team to plan, develop and update menus as per the seasonality and guest preferences.
- Ensuring consistent high standards of food and beverage quality, presentation, service and making necessary improvements.
- Focusing on guest satisfaction, handling guest inquiries, feedback and addressing special requests to create memorable dining experiences.
- Overseeing the development of staff and implementing cross trainings.
- Creating work schedules, managing staffing levels, and optimizing labor cost.
- Managing inventory efficiently, controlling cost and overseeing the procurement of supplies.
- Assisting in the development and management of the department budget, monitoring expenses and maximizing revenue.
- Handling Special events, private functions, banquet services within the F&B department.
- Ensuring that the department complies with health and safety regulations, food safety standards.
- Analyzing financial data, including sales and cost reports to make informed decisions and achieve financial targets.
- Anticipating trends in the F&B industry such as customer preferences and adjusting strategies accordingly.
- Providing guidance, training and support to team members to enhance their skills.
- Assisting in developing plans and strategies for the food and beverage department.
- Coordinated daily operations to ensure exceptional service standards across multiple dining venues.
- Streamlined inventory management processes, reducing waste and optimizing supply chain efficiency.
- Collaborated with kitchen staff to design seasonal menus that reflect local flavors and trends.
- Led cross-departmental initiatives aimed at enhancing overall guest experience through cohesive service strategies.
- Increased customer satisfaction by implementing innovative food and beverage service techniques.
- Maximized table turnover rates through efficient seating arrangements and reservations management systems.
Assistant F&B Manager & Event Manager
Kurumba Maldives
Maldives
10.2008 - 10.2019
F&B Outlet Manager
Kurumba Maldives
Maldives
10.2008 - 10.2019
- Answered questions about store policies and addressed customer concerns.
- Promoted business strategy by implementing improvements based on guest feedback.
- Optimized staff scheduling to ensure adequate coverage during peak hours without incurring excessive labor costs.
- Cultivated a loyal customer base through personalized interactions and consistent follow-up on inquiries or concerns.
- Evaluated employee productivity metrics regularly, adjusting goals accordingly to drive performance improvements.
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
- Implemented standard operating procedures to ensure compliance with health and safety regulations.
- Analyzed customer feedback to drive improvements in service quality and operational workflow.
- Managed inventory control processes to reduce waste and optimize stock levels.
- Developed and implemented training programs to enhance team performance and efficiency.
- Oversaw daily operations, ensuring optimal service delivery and guest satisfaction.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Conducted regular performance reviews, identifying areas of improvement and providing actionable feedback to employees.
- Streamlined outlet operations for improved efficiency and cost-effectiveness through regular process evaluations.
- Implemented loss prevention measures to minimize theft incidents while maintaining excellent customer service levels.
- Increased customer satisfaction by implementing efficient service strategies and staff training programs.
Villa Dining Supervisor
One & Only ReethiRah
Maldives
02.2008 - 09.2008
- Supervised dining operations, ensuring exceptional guest service and adherence to standards.
- Trained and mentored staff, fostering a collaborative team environment and enhancing service delivery.
- Analyzed customer feedback, driving continuous improvement in service offerings and operational efficiency.
- Led initiatives to streamline dining workflows, increasing productivity and reducing turnaround times for orders.
- Coordinated large-scale events such as banquets or private parties by working closely with event planners to accommodate specific needs.
- Ensured timely delivery of orders through close collaboration with kitchen staff members.
- Handled escalated customer concerns with professionalism and diplomacy, diffusing tense situations and promoting repeat patronage.
- Served as host for diners to drive pleasurable dining experiences.
- Coordinated dining service with other departments.
- Improved dining experience by overseeing efficient food service and maintaining high standards of quality and presentation.
Education
Dipoloma - Diploma in Business Administration
Avid College
04-2010
Skills
- MS Excel
- MS Office Suites
- Multitasking
- Adaptability
- Analytical
- Teamwork
- Integrity
- Organization
- Brand awareness
- Staff scheduling
- Performance analysis
- Promotions planning
- Budgeting and finance
- Operations management
- Sales management
- Teamwork and collaboration
- Customer service
- Attention to detail
- Time management
- Problem-solving
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Team collaboration
- Team leadership
Accomplishments
- Develop policies relating to waste control to maintain profitable operations
- Exceeded year-to-date forecasted revenues in all areas by 18%
- Achieved 16% increase in staff retention by implementing cross-training methods
- Improved patron retention by 15% through staff training & hospitality marketing ordering, rising shrinkage, and poor storage.
- Maintained a food cost percentage below 25%, identifying and eliminating inventory issues including excess
Certification
- TRAIN THE TRAIN COURSE 2010 Box Hill Institute Global Educators - Melbourne Australia
- CERTIFICATE IN FEC COMPUTER COURSE Aug 2005 Focus Education Centre
- CERTIFICATE IN BASIC SUPERVISORY MANAGEMENT 2004 Grand Hyatt, Dubai
- COMPLETED CROSS-TRAINING F&B MANAGEMENT 2004 Grand Hyatt, Dubai
- CERTIFICATE OF COMPLETION- BUILDING A LEARNING ORGANISATION Jun 2022 Journey Training & Consultancy - NOV 2021
- CERTIFICATE OF COMPLETION MANAGER LEADERSHIP DEVELOPMENT PROGRAM Nov 2021 Journey Training & Consultancy - NOV 2021
- CERTIFICATE OF PARTICIPATION - SENIOR LEADERSHIP DEVELOPMENT PROGRAM Feb 2020 Journey Training & Consultancy - NOV 2021
Languages
English
Dhivehi
Russian
Strengths
- Verbal Communication: Recognized ability to communicate with a range of individuals from different cultures
- Adaptability: Quick to embrace changes and thrive in dynamic environment, adept at adjusting strategies to meet evolving needs and finding innovative solutions.
- Strong Work Ethic: Known for my diligence and dedication, consistently going above and beyond to deliver high quality results and meet or exceed expectations
- Teamwork and Collaboration: Excel in collaborative settings, valuing diverse perspectives, and contributing actively to achieve shared goals through strong relationship-building skills.
- Research & Analysis: Competent at interpreting data, analyzing problems and formulating solutions. Developed ability to produce reports and presentations to a professional standard
- Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Key Competencies
- Excellent sense of responsibility through enthusiasm and commitment to work.
- Driven by challenges, personal values and believes in teamwork.
- Excellent analytical and time management skills.
- Fully conversant with MS Excel and other MS office suites.
- Committed to creating a continuous improvement culture within a team and organization.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Interpersonal abilities to present a business-friendly image to all clients and stakeholders.
- Quickly adapting to new environments, roles and ability to learn new languages, tools, or methodologies.
References
Ali, Adam, Director of Human Resources, +960 7951796, Universal Resorts Managements
Awards
Team Member of the Month Jun 2023 Kurumba Maldives
Volleyball
Volleyball is an exciting and energetic sport that many people enjoy as a hobby. It combines teamwork, strategy, and physical activity, making it both fun and rewarding. Playing volleyball helps to improve fitness, coordination, and reflexes, as players are constantly moving, jumping, and reacting quickly to the ball.
As a hobby, volleyball is not only about competition but also about social interaction. It brings people together, whether playing on the beach, in a park, or at an indoor court. The game encourages communication, trust, and cooperation among teammates, which makes it a great way to build friendships.
Volleyball is also a flexible hobby because it can be played casually for fun or more seriously in leagues and tournaments. For many hobbyists, it provides stress relief, enjoyment, and a sense of achievement while staying active and healthy.
Overall, volleyball as a hobby is enjoyable, beneficial for health, and a great way to stay connected with others.
Timeline
F&B Outlet Manager
Avani Fares
03.2025 - 04.2025
F&B Outlet Manager
Anantara (AMD)
06.2024 - 02.2025
Assistant F&B Manager
Kurumba Maldives
10.2019 - 05.2024
Assistant F&B Manager & Event Manager
Kurumba Maldives
10.2008 - 10.2019
F&B Outlet Manager
Kurumba Maldives
10.2008 - 10.2019
Villa Dining Supervisor
One & Only ReethiRah
02.2008 - 09.2008
Dipoloma - Diploma in Business Administration
Avid College