Aishath Dhahaau Abdulla

K Hulhumale

Summary

Experienced banking professional with over 6 years of progressive experience in customer service, specializing in loan processing and credit facilitation at Bank of Maldives. Known for delivering exceptional client support, maintaining accurate documentation, and ensuring smooth, compliant transactions. A fast learner, adaptable, and highly committed to providing excellent service. Eager to re-enter the workforce with renewed drive and clarity.

Overview

years of professional experience

Work History

Customer Service Assistant/Customer Service Officer

Bank of Maldives

01.2017 - 08.2023

Acted as the first point of contact for customers, assisting with daily banking needs.
Maintained accurate records and adhered to banking regulations.
Collaborated with team members to improve overall customer experience and boost company reputation.
Recognized for excellent customer service and dedication to service quality
Provided exceptional support during peak hours as well as holidays and special events.
Contributed to sales growth by up-selling additional products or services when appropriate.

Education

Higher Secondary Education -

Ahmadhiyya International School, K Male', Maldives

07-2016

Secondary Education -

Aminiya School, K Male', Maldives

12-2013

Skills

Cash handling
Time Management
Strong Verbal & Written Communication
Customer Relationship Management

Microsoft Office & Core Banking Systems
Fast Learner & Adaptable
Loan processing & Documentation

Languages

English

Bilingual or Proficient (C2)

Dhivehi

Bilingual or Proficient (C2)

Timeline

Customer Service Assistant/Customer Service Officer - Bank of Maldives

01.2017 - 08.2023

Ahmadhiyya International School - Higher Secondary Education,

Aminiya School - Secondary Education,