Aishath Anjum Abdulla

During my internship at CA Maldives, I gained valuable experience in administrative and financial tasks. My responsibilities included arranging conference rooms for meetings and events, organizing files and documents to ensure efficient retrieval, and performing data entry tasks with accuracy and attention to detail. This role enhanced my organizational skills and provided me with practical insights into administrative operations.

I worked as a Contact Centre Agent at TTH, where I gained experience in various customer service aspects. My responsibilities included attending to customer queries and concerns, as well as performing data entry tasks by assigning cases. This role enhanced my communication skills and provided me with valuable insights into effective customer service practices.

I am currently working at the Bank of Maldives as a Reconciliation Analyst. My role involves reconciling and monitoring accounts, ensuring timely reconciliation of card systems and billing statements, overseeing ATM imbalance accounts, and handling customer queries and complaints related to reconciliation. I also manage various clerical tasks and ensure compliance with policies and procedures to minimize operational losses.