Aishath Ali
Summary
Dynamic Senior Customer Service Representative with a proven track record at Dhivehi Raajjeyge Gulhun Plc, showcasing customer satisfaction and finance management expertise. Excelled in interpersonal communication and organizational skills, significantly enhancing service delivery and operational efficiency. Passionate about leveraging technical skills and crisis management abilities to drive future business success.
Overview
11
11
years of professional experience
Work History
Senior Customer Service Representative
Dhivehi Raajjeyge Gulhun Plc
08.2016 - Current
- Proficient in customer handling, ensuring exceptional service delivery and satisfaction.
- Current Responsibilities includes managing finance-related tasks, including banking and reconciliation.
- Resolution & Complaints Management, tracking ticketing systems and providing back-office support to resolve customer issues efficiently.
- Distribution stock management and conducting partner briefings to ensure smooth operations.
- Actively participates in corporate social responsibility initiatives on and off the island.
- Regularly reports to updating performance and operational metrics to Regional Manager.
Customer Service Assistant
Dhivehi Raajjeyge Gulhun Plc
08.2013 - 12.2016
- Directory Enquires service agent
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Hands-on experience with contact center operations and social media live chat platforms for effective customer engagement.
Education
Bachelor - Business Management
Mandhu College
Malé, Maldives05-2024
Diploma - Business Management
Mandhu College
Malé, Maldives06-2023
O' Level - Higher Secondary Education
Jalaaluddin School
Kulhudhuffushi, Maldives12-2011
Skills
Technical - MS Office Applications, Adobe Photoshop
Professional - Excellent interpersonal communication skills and ability to remain calm in crises
Additional Information
PERSONAL PROFILE
Name: Aishath Ali
Common Name: Aysha
DOB: 26th June 1995
NID: A234908
Address: Kabeelaage
Island: Kulhudhuffushi City
Phone No: 7993444
Email: ayshha19@gmail.com
INTERESTS
Establishing an own Business
Traveling, Reading
Tailor, Culinary Arts
Languages
Dhivehi
Proficient
C2
English
Advanced
C1
Timeline
Senior Customer Service Representative
Dhivehi Raajjeyge Gulhun Plc
08.2016 - Current
Customer Service Assistant
Dhivehi Raajjeyge Gulhun Plc
08.2013 - 12.2016
Bachelor - Business Management
Mandhu College
Diploma - Business Management
Mandhu College
O' Level - Higher Secondary Education
Jalaaluddin School
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